Patient Services Representative

Overview

Cancer Center Clinics The incumbent is responsible for sustaining an environment of intrinsic good will for the practice while providing optimum services to patients. This position performs a variety of duties, providing front office support for the department/clinical team for which it is assigned.

Cancer Center Clinics The incumbent is responsible for sustaining an environment of intrinsic good will for the practice while providing optimum services to patients. This position performs a variety of duties, providing front office support for the department/clinical team for which it is assigned.

Percentages of time allocated to functions in this position description are a guideline only. Individual assignments and time actually worked in each functional area may vary based on the departments operational needs.

Apply By Date 2/7/2026 by 11:59pm

• High School / GED equivalent or related work experience
• Customer service or call team environment experience.
• Interpersonal skills to establish and maintain effective working relationships with all co-workers; to consistently interact with patients and other members of the public with patience, courtesy and professionalism, both in person and on the telephone; and to effectively respond to individuals who may be angry or upset.
• Ability to efficiently use computer system applications for all functions required for this position, including electronic mail, spreadsheets, word processing, and medical office management, (i.e. scheduling, template maintenance, maintenance of demographic and insurance information).
• Typing skills sufficient to use computer keyboard for timely and accurate input and production.
• Writing skills, using proper English grammar, spelling and punctuation, sufficient to compose messages and/or routine correspondence, which is clear, concise and easy to understand.
• Bookkeeping skills sufficient to maintain accurate records of patient financial transaction, prepare related financial reports, balance cash box, and prepare deposits.
• Organizing skills to establish priorities for own work within stated guidelines; respond flexibly to changes in priorities; and maintain work effectiveness in a setting with a high volume of patient activity and frequent interruptions.
• Knowledge of practices and protocols related to medical office procedures, (i.e. medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.)
• Filing skills to maintain logs and files of information in alphabetical, chronological and/or numerical order, such that it is current and easily retrievable. Knowledge of all pertinent laws, regulations, and guidelines governing medical records; confidentiality, privacy, and provision to others, including HIPAA.
• Knowledge of health care insurance systems, which may include Medi-Cal, Medi Care, HMO, PPO, fee-for-service, county funded coverage, and worker's compensation, sufficient to properly obtain and track authorizations, appoint patients, make referrals for consults, diagnostics and ancillary services, coordinate hospital services, complete and submit billing documentation, and explain provisions and requirements to patients.
• Knowledge of ICD-10, CPT and HCPCS coding sufficient to identify services performed; including diagnoses, procedures, and supplies.

• At least two (2) years of customer service and/or call center experience
• Prior medical setting and/or hospital experience
• Experience performing appointment scheduling and patient registration
• Experience with medical insurance verification within a medical environment

• 50% - Coordination of Medical Office Services
• 50% - Additional Job Functions

The UC Davis Comprehensive Cancer Center's Hematology and Oncology program provides diagnosis and management of all forms of Adult and Pediatric cancer and blood disorders. Patients have access to an extensive range of clinical trials of new therapies and management of long-term treatment effects.

This position is to support a busy inbound call team for the Cancer Center Clinic, also handles with referral and authorization processing.

• Salary or Pay Range: $27.31 - $33.88
• Salary Frequency:
  Hourly
• Salary Grade: 265
• UC
  
  Job Title:
  
  MED OFC SVC CRD 2
• UC Job Code: 009213
• Number of Positions: 1
• Appointment Type:
  Staff:
  Career
• Percentage of Time: 100
• Shift (Work Schedule): 8am
  -5pm M-F
• Location:
  
  Cancer Center (HSP
  093)
• Union Representation: EX-Patient Care Technical
• Benefits Eligible:
  Yes
• This position is 100% on-site

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis…