Patient Services Representative

Overview

The incumbent analyzes and validates advanced radiology imaging protocols, ensuring imaging orders align with appropriate clinical indications and approved protocols. This role collaborates closely with Financial Clearance to ensure appropriate authorizations are obtained, supporting timely patient access and revenue integrity. The position carries a high level of responsibility and accountability, providing expert guidance to clinical and operational teams. The incumbent serves as a subject matter expert and key resource for MOSC 3 radiology scheduling complex imaging service lines, supporting standardized workflows, regulatory compliance, and operational excellence across the imaging enterprise.

• Bachelor's degree in related area and/ or equivalent experience/ training
• Experience with in healthcare or medical office setting.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook).
• Oral and written communication skills to convey clear instructions, engage in problem-solving, and collaborate effectively across teams.
• Ability to address and de-escalate challenging interactions with patients or staff
• Interpersonal skills to establish a welcoming, compassionate environment for customers and coworkers.
• Commitment to delivering exceptional customer service using tact, diplomacy, and professionalism.
• Ability to maintain composure and efficiency during peak workloads or when handling distressed or difficult individuals.
• Independent problem-solving skills to define issues, identify resources, and implement solutions.
• Ability to exercise delegated authority and seek assistance when needed.
• Ability to function effectively as part of a team and maintain flexibility with unfamiliar tasks or changing priorities.
• Demonstrated ability to collaborate with individuals from diverse cultural backgrounds.
• Physical ability to travel within the hospital, operate departmental vehicles, and lift equipment up to 50 pounds.
• Proficiency in filing systems (alphabetical, chronological, color-coded, numerical) and maintaining high standards in documentation.
• Skills to produce professional correspondence, reports, and summaries with accuracy in grammar and spelling.
• Ability to perform basic arithmetic operations and statistical calculations.

• Experience and knowledge in radiology scheduling or authorization
• Experience scheduling complex radiology exams.
• Experience reviewing radiology orders and radiology order work queues.
• Advanced knowledge of EMR systems for entering and retrieving patient data, including demographic information, order status, and productivity reports.
• Strong planning and organizational abilities to manage complex projects, events, and deadlines.
• Analytical skills to interpret data, generate reports, and maintain accurate records.
• Skills in statistical reporting.
• Familiarity with hospital policies, departmental procedures, medical terminology, and patient confidentiality standards.
• Understanding of UCDH rights regarding information requests and patient rights.

• 75% - Imaging Protocol Analysis & Validation
• 25% - RADIOLOGY SCHEDULING

The UC Davis Department of Radiology performs imaging and therapeutic procedures for patients throughout Northern California. Our radiological services are timely, cost-effective, appropriate and of the highest quality. Routine and specialized imaging studies, visceral and vascular intervention procedures, and contemporary neuro-interventional services are available. The Department of Radiology serves the broader community by contributing to the understanding of health and disease through our diversity, equity and inclusion initiatives, imaging and imaging technology-related clinical and basic science research.

The Department's missions focus on education, imaging-related research, and achieving the professional goals of our students, faculty, and staff. Departmental educational programs are predominately directed towards the training of residents, medical students, staff and fellows as well as continued educational achievement of our faculty and staff, presenting at regional and…