Center Manager

Job Summary

The Therapy Center Manager is responsible for overseeing the daily operations of the therapy center while managing a full patient caseload. This role ensures compliance with all operational, clinical, and regulatory policies; oversees financial performance; and leads local sales and marketing efforts to strengthen referral relationships. The position combines hands‑on clinical practice with leadership and operational management responsibilities.

• Create and maintain a workplace environment aligned with organizational values and objectives.
• Support strategic planning and assist in implementing operational initiatives.

• Oversee daily operations of one or more therapy centers, including caseload management and patient scheduling.
• Ensure efficient workflow and optimal staffing levels to maintain high‑quality patient care.
• Recruit, hire, and onboard clinical staff in collaboration with regional leadership.
• Conduct staff orientation and training to support clinical programs and operational goals.
• Lead monthly staff meetings to resolve operational issues and provide clinical in‑services.

• Assist in developing center budgets and participate in local and regional strategic planning.
• Monitor profitability and interpret financial statements to identify underperforming areas.
• Develop and implement corrective action plans to improve financial and operational performance.
• Approve purchase orders and manage cost controls.
• Prepare and submit capital equipment requests as needed.

• Develop and execute center‑specific marketing and sales plans aimed at traditional referral sources.
• Strengthen and maintain strong relationships with physicians, payors, and community partners.
• Support the implementation of clinical specialty programs based on customer needs.

• Ensure compliance with all regulatory, federal, state, and local requirements, as well as internal clinical and operational policies.
• Conduct routine quality assurance and compliance audits; develop corrective action plans as needed.
• Review outcome measures at least quarterly and implement improvement strategies.
• Serve as a clinical resource and provide professional development opportunities for staff.
• Complete timely and accurate performance reviews for center personnel, with emphasis on growth and development.
• Manage employee relations issues fairly and consistently, consulting with Human Resources when appropriate.
• Promote positive morale, teamwork, and recognition of staff success.

• Adhere to the state Physical Therapy Practice Act and all supervision requirements for support personnel.
• Complete all required Medicare, OSHA, and regulatory training.
• Evaluate, treat, and direct skilled interventions for patients requiring physical therapy, clearly documenting medical necessity.
• Maintain thorough, timely, and accurate documentation of treatment goals, progress, and outcomes.
• Communicate effectively and respectfully with patients, families, physicians, colleagues, and payors.
• Participate in facility meetings, such as utilization review, safety, and clinical discussions.
• Maintain state licensure, continuing education credits, and current CPR certification.

• Serve as a role model and resource for clinical peers.
• Seek opportunities for continuous learning, including researching unfamiliar diagnoses and procedures.
• Assist with general center maintenance to ensure a professional and orderly environment.
• Support customer service functions, including phone coverage, patient registration, and scheduling as needed.
• Utilize time efficiently to meet productivity expectations.
• Participate in and deliver clinical in‑services.
• Stay informed on developments in physical therapy and overall healthcare trends.
• Perform additional duties or special projects as assigned.

• Strong organizational, time‑management, and planning capabilities.
• Exceptional written and verbal communication skills.
• Excellent clinical judgment and ability to assess…