Patient Support Services Manager

Job Summary

The role provides 24/7 operational, administrative, and fiscal leadership across the Mental Health Workers (MHWs), Special Duty Caregivers (Tele Sitters), Behavioral Escalation Support Team (BEST), Lift Team, Patient Transport, and Mobility Team.

2/2/2026 by 11:59pm

• Obtain an American Heart Association (AHA) or American Red Cross Basic Life Support (BLS), or UC Davis Health CPR within 3 months of employment and maintain current.
• Bachelor’s degree in related area and / or equivalent experience / training
• At least three (3) years of recent management experience.
• Demonstrated leadership in managing multidisciplinary teams within high-acuity behavioral health, medical-surgical, and operational healthcare environments, including personnel management, administrative coordination, and fiscal oversight.
• Strong knowledge of behavioral health principles and safe patient handling practices, including crisis intervention, de-escalation, trauma-informed care, body mechanics, ergonomics, and injury prevention strategies.
• Ability to interpret and apply regulatory and compliance standards, including Joint Commission, CMS, state regulations, patient rights, workplace violence prevention requirements (e.g., CPI), and organizational safety policies.
• Skills and abilities
  
  to oversee complex, centralized operations, including patient transport services and familiarity with Epic Transport/Grand Central or similar operational and dispatch systems.
• Excellent communication, collaboration, and conflict resolution skills, with the ability to partner effectively with nursing, psychiatry, security, ancillary services, and administrative leadership.
• Strong analytical and problem-solving abilities to interpret operational and financial reports, develop staffing and budget forecasts, utilize data for program evaluation, and drive performance improvement initiatives.
• Ability to organize, prioritize, and coordinate services across multiple units and shifts in a fast-paced, 24/7, high-volume healthcare environment while meeting deadlines and maintaining service quality.
• Knowledge of human resources policies, labor relations, and performance management, including experience working within collective bargaining environments and applying employee relations and appraisal methods.
• Demonstrated innovation and change management skills, with the ability to lead teams through evolving workflows, technology implementations, and organizational priorities.

• University-provided training and testing (i.e., lift equipment/assistive devices, proper body mechanics, etc.)
• University-provided training and testing Code Blue Training
• University-provided training and testing Nonviolent Crisis Intervention Training
• University-provided training and testing Maintaining the Dignity of Morbid Obesity in the Hospital Setting
• University-provided training and testing Restraint Use and Application

• 40% - Leadership, Management, and Supervision
• 25% - Patient Safety, Behavioral Health, and Mobility Operations
• 10% - Teaching, Safety Training, and Staff Development
• 10% - Fiscal, Quality, Safety, and Regulatory Oversight & Analytics
• 10% - Resource Stewardship, Communication, and Interdepartmental Collaboration
• 5% - Relational Leadership, Professional Growth, and Change Management

Patient Support Services provides comprehensive, centralized support across multiple clinical and operational programs to ensure the safe, timely, and patient-centered delivery of care throughout UC Davis Health. This department is responsible for the direct supervision and operational oversight of the Lift Team (Lift Technicians), Mental Health Workers (MHWs), Patient Transporters, Special Duty Caregivers/Tele Sitters, and Volunteers, who collectively support inpatient units, outpatient clinics, diagnostic areas, and hospital-wide operations.

Patient Transport provides centralized transport services for inpatients, outpatients, and visitors throughout the main hospital, including service to the emergency room and radiology. The Lift Team is a specialized group that…