Crisis and Access Line Program Manager

Overview

137 - E Stockton Blvd Suite A - Sacramento, CA 95828

Salary Range: $ - $

Position: Crisis and Access Line Program Manager

Department: CRISIS Programs (Crisis Response Interventions Synchronizing Integrated Services)

Location: South Valley 2

Reports to: CRISIS Program Operational Director and Clinical Director

Status: Full-Time, Regular

Pay Range: $101,100-$131,430

FLSA: Exempt

EEO-1: Management

Organization Information

Well Space's mission is "achieving regional health through high-quality comprehensive care." We believe that everyone deserves to be seen, no matter who you are, where you come from, where you work or what place you call home. At Well Space, we see you!

We are driven to serve the whole person through comprehensive, integrated care, spanning medical, dental, behavioral health, and supportive services across the region. We do this by building a team of exceptional colleagues who are dedicated to our mission and becoming part of the communities we serve.

As the region's largest Community Health System, Well Space utilizes a Confluence Model to integrate an internal network of healthcare modalities, including Federally Qualified Health Centers (FQHC), Certified Community Behavioral Health Center (CCBHC), Drug Medi-Cal and Specialty Mental Health programs, California's second largest 988 Suicide and Crisis Lifeline Center, an independent Risk Bearing Organization (Well Space Nexus), and more into a seamless confluence of care.

To ensure the highest quality of care, Well Space is accredited by the Joint Commission for Ambulatory Care, Behavioral Health and as a CCBHC. Further, it is certified by the Joint Commission as a Primary Care Medical Home and a Behavioral Health Home. Well Space's crisis programs are accredited by the American Association of Suicidology and the International Council for Helplines.

The Crisis and Access Line Program Manager is responsible for overseeing the operation, staffing, and reporting requirements for the Crisis and Access Line Programs for Yolo and San Joaquin counties, both of which operate 24-hours/365 days a year. The Program Manager is a part of the 988 Suicide Prevention & Crisis Services Team and will work closely with the CRISIS Clinical & Operational Directors to assist with the development and implementation of policies and procedures specific to the field of crisis intervention, suicidology, mental illness, and substance abuse.

• Master’s Degree in social work, counseling, or public health. LCSW, LMFT, and LPCC preferred.
• A minimum of 3 years of experience with completing various assessments, safety planning, and crisis intervention required. Crisis Call Center experience desirable.
• Excellent interpersonal and demonstrated supervisory skills.
• Understanding of brief interventions, including Motivational Interviewing, Dialectical Behavioral Therapy, Cognitive Behavioral Therapy (CBT), or similar evidence-based practice.
• Experience practicing Harm Reduction, Client-Centered theory, and Trauma Informed Care.
• Knowledge of the continuum of crisis care in CA and requirements to access and navigate substance abuse and mental health treatment services for individuals with Medi-Cal, uninsured, and private insurance.
• Ability to coordinate and facilitate trainings and meetings.
• Interest in collaborating with multiple stakeholders to support the development of an expanded crisis response system.
• Demonstrated commitment to high-quality care for people who have been underserved and sensitivity when working with a variety of people from low-income populations with diverse educational, lifestyle, ethnic, and cultural origins, including people who have substance abuse disorders, HIV, physiological impairments, disabilities, and unhoused community members.
• Ability to provide “on–call” assistance with some scheduling flexibility to provide coverage on evenings, weekends, and holidays when needed and scheduled.
• Efficient time management skills with the ability to meet deadlines and organizational needs.
• Excellent interpersonal communication skills both verbally and in writing.
• Proficient in Microsoft 365 and Zoom. Experience with Electronic Health…