Senior Access Representative

Overview

Hospital Access Services supports Admissions, Emergency Department and Financial Counseling. Senior Access Representatives in the Admissions Department are responsible for all patient admissions, registrations, coverage verifications, payor notification and the collection of patient liability while maintaining customer service and professionalism. Sr Access Representatives are responsible for admission follow-up, bedside registration and account accuracy to meet federal, state and local mandates when creating a complete and accurate billing encounter in UCDH EMR.

Incumbents are expected to adhere to the established protocols of UCDHS, Finance Division, and departmental policy and procedures.

Apply By Date: 2/1/2026 at 11:59 pm – Interviews and recruiting process may occur at any time.

Minimum Qualifications – For full consideration, applicants are encouraged to upload license and/or certification if required of the position.

• High School diploma or equivalent
• Previous work in a medical setting
• Prior experience with insurance eligibility and benefits verification
• Prior experience completing patient registration in an EMR
• Ability to organize and prioritize assignments to complete work in a timely and efficient manner, particularly when there are changes in workload or assignment
• Problem solving skills to identify and define a problem; identify resources available to help solve the problem; create viable solutions and take the action necessary to implement them in cooperation with the Supervisor; follow through to ensure the problem is resolved to the satisfaction of all parties
• Proficiently operates computer systems used for registration and coverage verification
• Ability to accept and follow direction from Supervisor; work as part of a team that shares a common goal, in support of UC Davis Health mission statement
• Ability to make independent judgment within established guidelines
• Ability to accomplish a variety of concurrent assignments in an effective and efficient manner
• Ability to remain flexible and adaptable to changes in policies and procedures
• Maintain in-depth knowledge of healthcare insurance systems, including but not limited to Medi-Cal, Medicare, HMO, PPO, fee-for-service, and worker’s compensation to correctly assign payer plan code, coordinate eligibility, benefits, authorizations, and explain policies and requirements to patients
• Written and oral communication skills that clearly and concisely provide information, explanations, and instructions and to elicit information from others with varying levels of ability to understand, including individuals who are ill or distressed
• Interpersonal skills to establish and maintain a friendly, collaborative environment; to maintain a courteous and calm demeanor
• Read and comprehend documents written in standard English text including memos, forms, and administrative policy manuals
• Basic understanding of diagnosis (ICD-9) and procedure (CPT-4) codes
• Working knowledge of medical terminology sufficient to communicate appropriately with patients, health care providers, and payers
• Keyboarding skills to effectively operate a computer, visual ability sufficient to read a CRT
• Report equipment malfunctions and make arrangements for repair when appropriate
• Filing skills to accurately maintain alpha/numerical files

Involves the management and administration of patient pre-registration and registration, pre-admissions and admissions, transfers, insurance eligibility and authorization, financial counseling and patient flow / bed management. Services are provided in environments such as the emergency department, hospital admissions, birth center, ambulatory care clinics, surgery centers, laboratory and radiology. Functions are provided in concert with clinical and business departments to ensure efficient patient flow and maximize revenue collection.

Works closely with patient financial services and case management to maintain payer requirements and analyze…