Patient Services Representative

Overview

Job Summary

The incumbent is responsible for sustaining an environment of intrinsic good will for the practice while providing optimum services to patients. This position performs a variety of duties, providing front office support for the department/clinical team for which it is assigned.

Percentages of time allocated to functions in this position description are a guideline only. Individual assignments and time actually worked in each functional area may vary based on the department's operational needs. Apply By Date 2/7/2026 by 11:59pm.

• High School / GED equivalent or related work experience
• Customer service or call team environment experience
• Interpersonal skills to establish and maintain effective working relationships with all co-workers; consistently interact with patients and other members of the public with patience, courtesy and professionalism, both in person and on the telephone; and effectively respond to individuals who may be angry or upset
• Ability to efficiently use computer system applications for all functions required for this position, including electronic mail, spreadsheets, word processing, and medical office management (e.g. scheduling, template maintenance, maintenance of demographic and insurance information)
• Typing skills sufficient for timely and accurate input
• Writing skills with proper English grammar, spelling and punctuation
• Bookkeeping skills to maintain accurate records of patient financial transactions, prepare related financial reports, balance cash box, and prepare deposits
• Organizing skills to establish priorities and adapt to changes in priorities in a high-volume setting
• Knowledge of medical office procedures (terminology, appointments, medical records, insurance verification, cashiering, billing, etc.)
• Filing skills and knowledge of privacy regulations including HIPAA
• Knowledge of health care insurance systems and related processes (e.g., Medi-Cal, Medi Care, HMO, PPO, etc.)
• Knowledge of ICD-10, CPT and HCPCS coding to identify services

• At least two (2) years of customer service and/or call center experience
• Prior medical setting and/or hospital experience
• Experience performing appointment scheduling and patient registration
• Experience with medical insurance verification within a medical environment

• 50% - Coordination of Medical Office Services
• 50% - Additional Job Functions

The UC Davis Comprehensive Cancer Center's Hematology and Oncology program provides diagnosis and management of all forms of adult and pediatric cancer and blood disorders. Patients have access to an extensive range of clinical trials and management of long-term treatment effects. This position supports a busy inbound call team for the Cancer Center Clinic and handles referral and authorization processing.

• Salary: $27.31 - $33.88 hourly
• Salary Frequency: Hourly
• Salary Grade: 265
• UC Job Title: MED OFC SVC CRD 2
• UC Job Code: 009213
• Number of Positions: 1
• Appointment Type: Staff:
  Career
• Percentage of Time: 100
• Shift (Work Schedule): 8am - 5pm M-F
• Location: Cancer Center (HSP
  093)
• Union Representation: EX-Patient Care Technical
• Benefits Eligible: Yes
• This position is 100% on-site

Outstanding benefits and perks are among the rewards of working for the University of California. UC Davis offers a full range of benefits to help you and your family achieve health, wellness, financial and career goals. See Benefits Summary for UC Davis Health Employees and UC Davis Employees for details. Union-represented employees have benefits negotiated through their contract. See the UC labor bargaining units page for more information.

• High quality and low-cost medical plans
• Dental and Vision insurance premiums for you and your family paid by UC
• Extensive leave benefits, including Pregnancy and Parental Leave, Family & Medical Leave
• Paid Holidays and Paid Time Off/Vacation/Sick Time as per policy or collective bargaining agreement
• Continuing Education allowance and reimbursement
• Access to professional development opportunities
• Work Life and Wellness programs; on-site Employee Assistance Program
• Supplemental insurance…