Front Desk Clerk - Bilingual; Russian, Spanish, Farsi, Dari,Hmong Speakers

Overview

Description

Join Elica’s mission and become a part of a team where every day is an opportunity to make a positive impact in your community!

At Elica Health Centers, we share a common goal: provide the best possible patient care to our growing community! Our passion extends throughout Elica, from the exceptional healthcare services we provide to our underserved patients at our Community Health Clinics and state-of-the-art mobile medicine program, Health on Wheels, to our Resource Center where we empower patients and members of the community to connect with resources to help them build healthy and full lives.

WHAT YOU'LL DO:

The Front Desk Clerk will register patients, collect fees, enter registration, intake and verify data in the electronic health record system; greet and serve all who come into the clinic and provide excellent customer service at all times. The Front Desk Clerk will also assist Providers in non-medical tasks.

• Retirement Savings Made Easy: Enjoy a 403(b) retirement plan with up to 4% employer matching and 100% immediate vesting
  —start building your future from day one!
• Comprehensive Healthcare Options: Choose from two Anthem Blue Cross PPO plans for medical, plus dental and vision coverage for you and your family.
• Employer-Funded HRA: Our Health Reimbursement Arrangement helps cover out-of-pocket medical costs, giving you peace of mind.
• Flexible Spending Accounts: Take advantage of two FSA options:
  Health Care FSA and Dependent Care FSA
  , tailored to suit your needs.
• Security for the Unexpected: We provide company-paid basic Life and AD&D Insurance
  , with options to enhance coverage.
• Enhanced Protection: Explore additional benefits like Hospital Indemnity, Critical Illness, and Accident Insurance
  , plus Protection and Pet Insurance
  .
• Time to Recharge: Enjoy accrued paid time off
  , paid holidays
  , and Employee Assistance Plan (EAP) access, which includes counseling, financial, and legal services, along with a vast library of online resources.
• Invest in Yourself: Benefit from our Tuition Reimbursement Program for ongoing education and growth, plus CME/CEU and license reimbursements for eligible roles.

This is more than just a benefits package—it’s a commitment to your health, well-being, and professional success!

Learn more about Elica’s services and mission on our website or check us out on Facebook.

Compensation - Dependent Upon Experience

$25.00 - $35.50 an hour

WHAT ARE WE LOOKING FOR?

The successful candidate will be willing and able to:

• Provides excellent customer service reflecting Elica’s value of respect, integrity, collaboration and service
• Schedules appointments and manages patients’ appointments according to the Providers schedule
• Checks voicemail, answers external and internal phone calls; resolves questions as appropriate; transfers calls to the appropriate department & staff as needed
• Checks-in patients and completes full registration in a timely manner including scanning in completed patient intake packet, insurance card, and identification card into EPIC
• Enters every patient’s data into EPIC;
  Performs other clerical tasks as needed
• Chart preparation to ensure all patients chart include full registration, insurance card, demographics and forms updated accordingly
• If an Eligibility Worker is not available, checks patient eligibility on the state medical website, calls private insurances and/or Medicare to check patient’s eligibility
• Completes assigned tasks in personal in-box and workflow dashboard in-box
• Collects payment from patients at time of registration as well as additional payments needed after the visit. Reconciles transactions for cash each time cash is used for payment
• Demonstrates knowledge of Special programs including Every Woman Counts, Elica’s Sliding Fee Discount program, Vaccines for Children, Children’s Health and Disability Program and other special programs so as to appropriately support each patient’s enrollment

• High School Diploma or Equivalent
• Current BLS Certification required
• Knowledge of modern office equipment
• Knowledge of basic medical clinic care and procedures a plus
• HIPAA knowledge is a must
• Bilinguals…