Front Office Supervisor

Description

Join Elica’s mission and become a part of a team where every day is an opportunity to make a positive impact in your community!

At Elica Health Centers, we share a common goal: provide the best possible patient care to our growing community! Our passion extends throughout Elica, from the exceptional healthcare services we provide to our underserved patients at our Community Health Clinics and state-of-the-art mobile medicine program, Health on Wheels, to our Resource Center where we empower patients and members of the community to connect with resources to help them build healthy and full lives.

WHAT YOU'LL DO:

The Clinic Front Office Supervisor oversees front office operations to ensure patient flow runs smoothly. This person will be responsible for supervising the day to day front desk administrative functions and for ensuring that clinic support staff meet Elica policies and procedures. The right candidate will create a professional and friendly atmosphere for all patients, staff and visitors and ensures that front office staff provide accurate, complete registration with excellent customer service.

Coaches employees to improved performance in the completion of their job duties and with customer service. The Front Desk Supervisor may fill in at the front desk when necessary.

BENEFITS:

• Retirement Savings Made Easy: Enjoy a 403(b) retirement plan with up to 4% employer matching and 100% immediate vesting—start building your future from day one!
• Comprehensive Healthcare Options: Choose from two Anthem Blue Cross PPO plans for medical, plus dental and vision coverage for you and your family.
• Employer-Funded HRA: Our Health Reimbursement Arrangement helps cover out-of-pocket medical costs, giving you peace of mind.
• Flexible Spending Accounts: Take advantage of two FSA options: Health Care FSA and Dependent Care FSA, tailored to suit your needs.
• Security for the Unexpected: We provide company-paid basic Life and AD&D Insurance, with options to enhance coverage.
• Enhanced Protection: Explore additional benefits like Hospital Indemnity, Critical Illness, and Accident Insurance, plus Protection and Pet Insurance.
• Time to Recharge: Enjoy accrued paid time off, paid holidays, and Employee Assistance Plan (EAP) access, which includes counseling, financial, and legal services, along with a vast library of online resources.
• Invest in Yourself: Benefit from our Tuition Reimbursement Program for ongoing education and growth, plus CME/CEU and license reimbursements for eligible roles.

This is more than just a benefits package—it’s a commitment to your health, well-being, and professional success!

Compensation - Dependent Upon Experience

$25.00 - $32.50 an hour

Requirements

WHAT ARE WE LOOKING FOR?

The successful candidate will be willing and able to:

• Check voicemail, answer external and internal phone calls; resolve questions as appropriate, transfer calls to the appropriate department/staff as needed.
• Check-in patients and complete full registration in a timely manner including scanning in completed patient intake packet, insurance card, and identification card into Athena.
• Prepare charts to ensure all patients' charts include full registration, insurance card, demographics, and forms updated accordingly.
• Use critical thinking skills to address patient intake and registration questions, correctly referring to Eligibility Workers when appropriate.
• If an Eligibility Worker is not available, check patient eligibility on the state medical website, call private insurances and/or Medicare to check patient’s eligibility.
• Schedule appointments and manage patients’ appointments according to the Providers' schedule.
• Complete assigned tasks in personal inbox and workflow dashboard inbox.
• Collect payment from patients at the time of registration as well as additional payments needed after the visit. Reconcile transactions for cash each time cash is used for payment.
• Submit daily/regular reports and schedules to Supervisor and/or Manager as assigned.
• Demonstrate knowledge of Special programs including Every Woman Counts, Elica’s Sliding Fee Discount program, Vaccines for Children, Children's Health and Disability Program and other…