Eligibility Specialist Trainee Trinity

Overview

THIS POSITION IS LOCATED IN TRINITY COUNTY

Trinity County, CA Highlighted In Map Below
Job Location: Weaverville, CA
Attendance: In-person only (No teleworking or remote work)
Interviews: Conducted in person

This department is recruiting for Eligibility Specialist Trainee, Eligibility Specialist I, and Eligibility Specialist II. Applicants must meet the Minimum Qualifications for each classification they wish to be considered for.

If you want to be considered for Eligibility Specialist I or Eligibility Specialist II, you must submit a separate application for each level, in addition to your application for Eligibility Specialist Trainee. Please use the links below to apply for all classifications you are interested in.

MSS
05788 Eligibility Specialist I:
Location – Trinity County Eligibility Specialist I:
Location – Trinity County | Job Details tab | Career Pages
MSS
05789 Eligibility Specialist II:
Location – Trinity County Eligibility Specialist II:
Location – Trinity County | Job Details tab | Career Pages

The Eligibility Specialist classifications determine the eligibility of applicants and recipients for public assistance programs through interactive interviewing and fact gathering; maintain current knowledge of program regulations and procedures necessary for multi-program caseload administration; initiate and process casework through automated systems; identify needs and make appropriate referrals for health, social and/or employment services; and perform related work as required.

Eligibility Specialist Trainee is a classroom and on-the-job trainee level in the Eligibility Specialist series, focusing on learning the basic regulatory and statutory requirements of multiple public assistance programs. Incumbents may receive classroom instruction and/or on-the-job training prior to being assigned casework or tasks. Trainees may perform increasing levels of eligibility determination to prepare for the entry-level Eligibility Specialist I classification.

Incumbents are expected to progress to the entry-level Eligibility Specialist I after satisfactory completion of one year as a trainee. Use of the Trainee classification is optional, at the County’s discretion.

Supervision
Incumbents in the Trainee classification typically receive supervision from an Eligibility Supervisor and may receive lead direction from an Eligibility Specialist III.

Examples of Duties

• Performs interactive interviews to elicit eligibility information, verify financial, employment, tax and personal demographic information, and determine eligibility for public assistance programs and services
• Analyzes financial and eligibility information to determine initial or continuing eligibility for multiple aid programs
• Explains regulations, rules and policies to clients and informs them of rights, responsibilities and eligibility
• Ensures accuracy and completion of forms
• Resolves discrepancies by securing documentation and confirmations from other agencies
• Enters and retrieves data and issues benefits from an automated system
• Determines benefit levels by computations and analysis
• Reviews and interprets information on various forms to assist with eligibility
• Evaluates clients for and answers questions on Advanced Payment Tax Credits (APTC) related to health care reform
• Explains plan options, costs and features through Covered California
• Monitors ongoing eligibility and takes appropriate actions on changes
• Identifies needs and makes referrals for employment and other services to outside agencies
• Organizes and prioritizes caseload within time limits
• Maintains case records in clear and readable format
• Troubleshoots issues and escalates to Help Desk as needed
• Communicates with clients and others while maintaining confidentiality
• Responds to questions and complaints in person, by phone, mail or email
• Provides pertinent forms and pamphlets to clients
• Identifies suspected fraud and makes referrals for investigation
• Makes referrals to social service workers as needed
• Participates in special projects and prepares correspondence and reports
• Performs related duties as assigned

Note:

The level and scope of knowledge and skills…