ANALYST II

Overview

Job Posting:
Complaints Analyst
Department of Health Care Services
JC-504818
Complaints Analyst
ANALYST II
$6,031.00 - $7,547.00 per Month
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
Final Filing Date: 2/4/2026

• Electronic (Using your Cal Career Account)
• By Mail
• Drop-off
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Why Join DHCS?

The Department of Health Care Services (DHCS) is the backbone of California’s health care safety net. Our success is made possible by the hard work of more than 4,800 DHCS team members and through collaboration with the federal government and other state agencies, counties, and partners for the care of low-income families, children, pregnant women, older adults, and persons with disabilities.

This is an exciting opportunity to join our diverse team in the following role. If you are interested in joining our team, apply today!

About This Role:

Under the direction of the Supervisor I, the Analyst II will independently conduct complex and/or sensitive investigations of recovery or treatment programs. Incumbent will be gathering facts via interviews, reviewing and analyzing files and other pertinent documents, and inspecting the facilities. Responsibilities also include preparing reports within mandated timelines, organizing evidence, identify violations, assess penalties (when appropriate), prepare appeal documents and requests for legal advice, respond to inquiries, and input data into database(s).

Travel statewide, including overnight, of up to 50% of the time, by airplane, train, automobile, and other transportation methods is required in order to conduct oversight and monitoring of the 24-hour psychiatric programs. Travel related duties may take up to a week at a time, and several weeks per month, and are dependent upon workload and operational need.

Have questions and/or need assistance?

Contact , we are here to help walk you through the state hiring process!

This is a re-advertisement of JC-498691. If you previously applied under JC-498691, you would need to re-apply under this new Job Control, JC-504818 in order to be considered.

This classification was previously known as the Associate Governmental Program Analyst classification and is now referred to as the Analyst II classification, effective January 1, 2026.

You will find additional information about the job in the Duty Statement
.

Working Conditions

Please see the Telework and Salary Information section below for telework, reporting location, and temporary statewide salary reduction details.

You will find the Minimum Requirements in the Class Specification.

• ANALYST II

• Job Application Package Checklist
• Duty Statement

Job Code #: JC-504818
Position #(s):

-XXX

Working Title:

Complaints Analyst
Classification: ANALYST II
$6,031.00 - $7,547.00 A
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Telework:
Hybrid;
Job Type: Permanent, Full Time;

Work Location:

Sacramento County
For telework and salary information, see the Telework and Salary Information section of this posting.

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability, gender, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex, and sexual orientation.

EEO and Reasonable Accommodations:
Questions regarding reasonable accommodations may be directed to the EEO Office. California Relay Service: (TTY), (Voice).