Complaints Analyst

Overview

Work Location: Sacramento County

Job Description And Duties

Why Join DHCS? The Department of Health Care Services (DHCS) is the backbone of California’s health care safety net. Our success is made possible by the hard work of more than 4,800 DHCS team members and through collaboration with the federal government and other state agencies, counties, and partners for the care of low-income families, children, pregnant women, older adults, and persons with disabilities.

This is an exciting opportunity to join our diverse team in the following role. If you are interested in joining our team, apply today!

About this Role: Under the direction of the Supervisor I, the Analyst II will independently conduct complex and/or sensitive investigations of recovery or treatment programs. Incumbent will be gathering facts via interviews, reviewing and analyzing files and other pertinent documents, and inspecting the facilities. Responsibilities also include preparing reports within mandated timelines, organizing evidence, identify violations, assess penalties (when appropriate), prepare appeal documents and requests for legal advice, respond to inquiries, and input data into database(s).

Travel statewide, including overnight, of up to 50% of the time, by airplane, train, automobile, and other transportation methods is required in order to conduct oversight and monitoring of the 24-hour psychiatric programs. Travel related duties may take up to a week at a time, and several weeks per month, and are dependent upon workload and operational need.

Have questions and/or need assistance?

Contact , we are here to help walk you through the state hiring process!

This is a re-advertisement of JC-498691. If you previously applied under JC-498691, you would need to re-apply under this new Job Control, JC-504818 in order to be considered.

This classification was previously known as the Associate Governmental Program Analyst classification and is now referred to as the Analyst II classification, effective January 1, 2026.

You will find additional information about the job in the Duty Statement
.

Please see the Telework and Salary Information section below for telework, reporting location, and temporary statewide salary reduction details.

You will find the Minimum Requirements in the Class Specification.

• Job Application Package Checklist
• Duty Statement

Job Code #: JC-504818

Position #(s): -XXX

Working Title: Complaints Analyst

Classification: ANALYST II

Salary: $6,031.00 - $7,547.00 A

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions: Multiple

Work Location: Sacramento County

Telework: Hybrid

Job Type: Permanent, Full Time

DHCS’ purpose is to provide equitable access to quality health care leading to a healthy California for all. DHCS is a dynamic organization with ambitious goals and talented, committed employees. We work hard every day to fulfill our vital responsibility to support the delivery of quality health care to Californians. DHCS is committed to addressing disparities within our organization and in our communities through efforts toward greater diversity, equity, and inclusion.

This is accomplished, in part, by a commitment toward employing a diverse workforce that reflects the many communities we serve, and by promoting and enforcing equal employment opportunity.

• Review the education and experience minimum qualifications (MQ’s) of the Analyst II - Analyst II - CalHR. See the Minimum Requirements section above.
• Complete the supplemental application and the state application by clicking “Apply Now” above. See below for detailed application instructions.
• Submit your application package with all required documents, which includes the Supplemental Application - see the "Required Application Package Documents" section below.
• Once you have applied, take the Analyst II Exam at Cal Careers.

If using education to meet classification MQ pattern:

Education:

If you are meeting minimum qualifications with…