Fraud Prevention and Risk Investigations - Fraud Incident Program Manager

Overview

REPORT TO: Director – Fraud Services
DEPARTMENT: Fraud Prevention and Risk Investigations
JOB CODE: 11966
PAY RANGE: $85,100.00 – $95,000.00 annually

The Fraud Incident Program Manager brings a passion for disrupting fraud and supporting members who experience fraud. This role requires broad financial‑industry best‑practice fraud prevention and resolution experience with a strong focus on fraud alert management. The manager coordinates key resources for investigating fraud cases, represents Fraud Services on Enterprise Incident Response Teams, collaborates with fraud analytics teams, and builds fraud prevention/education efforts across the enterprise.

The role demands meeting critical timelines and service‑level agreements while evaluating fraud case management systems.

• Manage fraud incidents by assembling teams, creating action plans, and reporting updates on all activities.
• Act as the primary Fraud Incident Contact within the Enterprise Incident Response Team, maintaining stakeholder communication during incident life cycles.
• Maintain regulatory compliance knowledge of fraud‑related laws and regulations.
• Recommend process improvements to reduce response times to fraud trends.
• Assist with fraud reviews for new accounts to prevent fake account openings.
• Handle escalations, exception items, and complex member issues.
• Represent the credit union at business functions, industry conferences, and regulatory agencies.
• Maintain control activities to mitigate regulatory risks and ensure compliance.
• Travel as required.
• Perform other duties as assigned.

• Effective oral and written communication skills to interpret, resolve, and document fraud management issues.
• Manual dexterity to operate computers and standard office equipment.

• Internal: All levels of staff within business units and departments.
• External: Federal, state, and local law enforcement, vendors, business partners, and industry peers.

• Education:
  
  Bachelor’s degree in a related field required; alternative work experience may be considered.
• Experience:
  
  Five (5) years or more in regulatory, compliance, credit union/banking, fraud investigations, or equivalent with process management experience.
• Knowledge/
  
  Skills:
  
  Subject‑matter expertise in credit union products, regulatory compliance, fraud, AML, dispute processes, and suspicious activity investigations; advanced organizational and communication skills; strong attention to detail; ability to prioritize and work collaboratively; ethical professionalism; positive, caring demeanor.
• Technical:
  Proficiency with fraud case management systems, electronic banking equipment, and basic PC skills.
• Certifications:
  
  Two or more of PCI, CFI, CFE, CAMS, BSACS, CUCE required, or equivalent.

• Prolonged sitting throughout the workday with occasional mobility.
• Normal vision and hearing; hearing support provided if needed.
• Occasional movements to interact with staff and accomplish tasks.
• Occasional long work hours may be required.
• Minimal domestic travel by car or public conveyance; occasional travel by car or public conveyance for fraud management meetings.

Two or more of the following certifications (prompt pursuit of or equivalent) required:
Professional Certified Investigator (PCI), Certified Fraud Investigator (CFI), Certified Fraud Examiner (CFE), Certified Anti‑Money Laundering Specialist (CAMS), Bank Secrecy Act Compliance Specialist (BSACS), Credit Union Compliance Expert (CUCE).

This job description outlines the general scope and level of work expected and is not an exhaustive list of all duties or responsibilities. The credit union reserves the right to modify, add, or remove duties as needed without advance notice. Employees may be required to perform additional tasks within the employee’s knowledge, skills, and abilities or with reasonable training. Nothing in this job description alters the at‑will employment relationship or limits the credit union’s right to reassign duties at any time.

REV. 01/14/2026