VP​/Fraud Operations Manager

Who We Are

Five Star Bank is a high performing $4.4 Billion community business bank operating through 9 offices - 4 in the Capital Region, 3 in the North State and two offices in the San Francisco Bay Area. With an emphasis on commercial real estate and small business we partner with organizations to help them be successful by providing highly customized banking solutions.

Organizations bank with us because of our entrepreneurial and empathetic spirit, speed to serve and deep connection to our market. And they trust us.

The position will provide oversight of all aspects of the Fraud Analytics department. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, communicating and reporting risks of all types. Will review, develop and implement on Bank Policy, Procedures and Compliance processes. Assist in managing the Bank’s fraud prevention, investigations and customer dispute processes. Provide guidance of fraud operations personnel and ensure all required fraud operational task are complete and accurate daily.

• Support and manage all Fraud Analytics staff
• Oversee mitigation of risk on all wires and acts to ensure customers are properly educated on fraud
• Assure that regulatory time frames are met to avoid compliance violations, which include, but are not limited to reversal of fees, interest reimbursement, mailing appropriate notification letters to customers, case closure time frames, etc.
• Interfaces with Executive Management to accomplish system changes, add or alter products, and communicate issues
• Assist with the implementing and/or updating all Regulatory Compliance regulations relating to Fraud
• Responsible for oversight and completion of satisfactory audit results
• Actively oversees and analyzes the investigation of any fraud/disputes issues with the appropriate fraud/dispute investigative unit or agency, as appropriate
• Assists with Identifying, implementing, analyzing and reviewing pro-active processes predictive of fraudulent behaviors to mitigate loss to the bank
• Develop, update and implement operational policies and procedures that minimize operational loss exposure, update fraud and dispute policies and procedures and maximize operating efficiency
• Managing the active fraud monitoring of wires, ach, Zelle, debit card, credit cards, and checks

• Bachelor’s Degree in a related field
• Business/Analytics or equivalent experience in bank fraud and/or bank operations
• Minimum 5 years of significant analytical experience and skills
• Ability to extract, analyze, interpret and act upon all available data with emphasis on looking for gains in process improvement, operational efficiency and loss reduction and fraud prevention
• Understanding of the check clearing and electronic channel transaction processes
• Ability to analyze, develop and maintain transaction authorization strategies
• Working knowledge of state and federal regulations relating to bank fraud and transaction disputes
• Strong supervisory and team management skills

Ability to comprehend technical written material;
Organizational skills;
Problem solving;
Time Management.

This position has supervisory responsibilities.

While performing the duties of this position, the employee is in regular communication, is required to use various tools or objects, and have the mobility to move about the office. The employee occasionally lifts and/or moves objects up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.

This is a full-time position that regularly requires 40 hours per week.

Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.

• Professionalism in dealing with others
• Strong organizational, problem-solving, time management and analytical skills
• Versatility, flexibility and a willingness to work within constantly changing priorities
• Discretion when handling confidential…