Loan Operations - Loan Processing Specialist

JOB TITLE: Home Loan Processing Specialist

DEPARTMENT: Home Loan Operations

STATUS: Non-Exempt

JOB CODE: 1837

PAY RANGE: $20.00 - $24.00 Hourly

Organize and execute processes related to equity loans. Effective pipeline management. Partner with the internal and external Home Loan Advisors to ensure accurate, efficient and timely loan processing.

• Coordinate and communicate information with Member, Home Loan Advisors and vendors for loan transactions.
• Coordinate the ordering of all title reports and follow up on appraisal orders. Review all documentation received for accuracy and determine if additional research or documentation is required.
• Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including BSA, RESPA, TILA, TRID and AML laws appropriate to the position.
• Review and calculate income, including tax returns and funds verification (assets) from documentation received in accordance with Golden 1’s policies/procedures and update the LOS (Loan Origination System) accordingly.
• Prepare and process equity loans and lines in accordance with internal policies and procedures as well as regulations related to Equity Lending.
• Review and evaluate credit documentation for compliance with Golden 1’s policies.
• Acquire and maintain knowledge of rules and regulations regarding equity lending.
• Complete Home Mortgage Disclosure Act (HMDA) information to include auditing information on closed out files to ensure accuracy.
• Maintain and respond to quality control issues.
• Perform functions in accordance with Golden 1’s performance competency standards.
• Perform other tasks as assigned.

• Effective oral and written communication skills required to interact with members and vendor company staff on the telephone, to produce monthly reports, and to perform other clerical functions.
• Must possess sufficient manual dexterity to skillfully operate standard office equipment, such as financial calculators, personal computer, facsimile machine and telephone.

• INTERNAL: Home Loan staff, Branch staff and various other staff at Corporate Headquarters.
• EXTERNAL: Title companies, appraisers, members, government agencies and various other vendors.

• EDUCATION: Successful completion of High School curriculum is preferred. Additional work experience may be considered in lieu of a High School diploma.
• EXPERIENCE: Two years in a financial institution. Mortgage lending experience preferred.
• KNOWLEDGE/
  
  SKILLS:
  
  
• Maintain knowledge of real estate industry and Golden 1’s policies/procedures & guidelines.
• Strong oral and written communication skills
• Strong interpersonal skills
• Strong member relation skills
• Ability to manage high volume telephone contact
• Attend training provided through seminars, webinars and weekly coaching as compliance, policies/procedures, or work processes dictate.

• Prolonged sitting throughout the workday with occasional mobility required.
• Corrected vision within the normal range.
• Heavy telephone volume. Hearing within normal range. A device to enhance hearing will be provided if needed.
• Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc.

None

REV. 10/1/2025