Item Processing - Item Processing Representative

Item Processing Representative

Apply to the Item Processing Representative role at Golden 1 Credit Union.

Support the organization’s vision by accurately handling financial transactions in the Item Processing department, ensuring seamless operation of essential processes.

• Receive and process a variety of financial transactions (checks, deposits, bill pay) via mail, mobile, or ATM channels.
• Utilize item processing systems to complete transactions accurately and timely.
• Review transactions to identify and correct errors or discrepancies.
• Enter data with high accuracy to maintain financial records integrity.
• Maintain retention and storage of ATM and Remittance work.
• Review deposit reporting in alignment with Regulation CC for ATM and Mobile deposits.
• Respond promptly to inquiries from members, branches, and departments.
• Validate information to minimize errors in transaction processing.
• Deliver exemplary service to members, branches, and department staff with efficiency and courtesy.
• Organize, prioritize, and multitask while being detail oriented.
• Collaborate with fraud prevention to enhance security protocols and reduce risks.
• Maintain thorough understanding of state and federal compliance laws (bank secrecy, anti‑money laundering).
• Provide additional support throughout the department as needed.

• High School diploma or GED required.
• 1+ year experience in cash management or financial industry.
• 1+ year customer‑service experience.
• Prior experience in item processing or related financial roles preferred.
• Strong attention to detail and accuracy in handling financial transactions.
• High awareness of potential fraudulent checks.
• Excellent communication skills for internal business partners.
• Ability to multitask and manage time efficiently in a fast‑paced environment.
• Demonstrated teamwork and collaborative skills.
• Proficient computer skills and software experience.

• Prolonged sitting throughout the workday with occasional mobility required.
• Correct vision within the normal range.
• Hearing within normal range.
• Occasional movement throughout the department daily to interact with staff.

Nothing in this job description alters the at‑will employment relationship or limits the credit union’s right to assign or reassign duties and responsibilities at any time.