Field Service Engineer II

The Field Service Engineer II interacts directly with the customer at its place of business to develop the methods and processes best suited to meet the requirements of integrating Intelligrated products into the customer’s operations. The Customer Service Engineer provides on-site installation, commissioning, troubleshooting, repair, moderate PLC program modifications, perform preventative maintenance, train customer’s personnel, system audits and installation of various retro-fits to material handling equipment.

In addition to the basic services provided, the Customer Service Engineer (Level Two) is responsible for planned and emergency service calls varying from mechanical, electrical, system control issues and may assist with equipment installation and subcontractor management.

• Conduct planned/emergency service calls, various rebuilds on equipment, system audits, and preventive maintenance contracts.
• Prepare needed tools and review drawings, etc. for service calls.
• Complete service, expense, preventive maintenance contract, and system audit reports.
• Research part numbers from service calls and information related to service/manual readings prior to and during service calls.
• Check retrofit parts orders and rebuild project parts orders.
• Communicate with customers on system-related issues.
• Prepare for services, review SOWs, budgets and manpower.
• Review service reports with the customer.
• Update dashboard incident retrieval.
• Conduct system walk-downs or walk-throughs.
• Assist in training customer maintenance staff.
• Complete warranty request forms.
• Direct and/or conduct rebuilds on field equipment.
• Diagnose field mechanical and controls programming issues.
• Work with Engineering and Parts to file parts requests to solve field issues and with Engineering to solve system projects.
• Communicate with other CSE's, management and engineering to discuss solutions to problems.
• Assist Technical Support with mechanical related calls.
• Upsell customers on upgrades and new products to enhance efficiency.
• Assist in training other CSEs in the field.
• May be required to perform other duties as requested, directed or assigned.
• Up to 90% overnight US & International travel may be necessary.

• In addition to Level One qualifications.
• Bachelor’s Degree in engineering plus three to five years of field service, system maintenance, mechanical, electrical and controls troubleshooting or equivalent experience in a similar position required showing progressive increase in responsibility.

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Health Care Concierge Service
• 401(k) Retirement Plan (Pre-tax & Roth)
• Company paid Basic Life Insurance, Short-Term Disability & Long-Term Disability
• Voluntary Life & AD&D Insurance
• Voluntary Accident, Critical Illness & Hospital Indemnity Insurance
• Pet Insurance
• Milk Stork Program
• Wellness Program with gift card redemption and wellness challenges
• Paid Time Off (Vacation, Sick & 10 Holidays)

KPI Solutions provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the associate may regularly be required to do manual tasks which include the use of hands to finger and hand controls. Tasks may also require the ability to talk or hear. The associate may frequently lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Other abilities include possessing the capacity to learn, concentrate, think and read. Oftentimes the associate will be communicating and interacting with others while working.

This job description in no way states or implies that these are the only duties to be performed by the associate(s) in this position. Associate(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.