Field Service Engineer - Sacramento

Job Title

Field Service Engineer - Sacramento

Sacramento, CA (field position)

Whether a routine maintenance call or troubleshooting a problem, you will play a leading role in supporting the onsite technical needs of Epredia customers. In this highly autonomous role, you will spend the majority of your time with the customer, with daily travel in the field as part of a national service team. Your work will have a direct impact on patient outcomes.

• Provide world‑class service by performing preventative and corrective maintenance for Epredia instrumentation.
• Use expert troubleshooting skills to diagnose and resolve technical issues on a variety of electromechanical instruments.
• Manage service call scheduling, parts inventory, and other administrative necessities.
• Build trust‑based relationships with customers.
• Interact with and provide feedback to internal stakeholders including technical support teams, manufacturing, and sales.
• Prepare periodic reports to management, including compilations of customer complaints, trend analyses, and suggestions for improvement.
• Represent Epredia in a positive, professional manner in all dealings with customers, both external and internal.

• 1+ years of field service experience preferred.
• Associate or Bachelor’s Degree in electrical or mechanical engineering, or another scientific degree, preferred.
• Demonstrated ability to diagnose and resolve problems on electronic and mechanical instrumentation in a scientific laboratory environment.
• Ability to read, interpret, and analyze schematics, assembly drawings, and wiring diagrams.
• Experience with laboratory information systems/networking instrumentation preferred.
• Willingness to be available after hours and participate in a rotating on‑call schedule, including nights, weekends, and holidays, as required for critical issues and coverage.
• Ability to travel to customer sites on short notice and remain onsite for the duration necessary to complete troubleshooting and repair activities.
• Assignments may require extended hours, including night, weekend, and holiday work, depending on business and customer needs.
• Employee must be willing to carry a company‑issued or personal cell phone and be reachable as part of on‑call responsibilities, which may include 24/7 availability during assigned coverage periods.
• Physical requirement: ability to lift 50 lbs.
• Up to 80% travel may be required to meet customer needs.
• Must possess a valid driver’s license.
• This role is not eligible for sponsorship.

• Competitive salary with overtime pay and bonus plan.
• Health and retirement benefits.
• Paid holidays.
• Company car.
• Full in‑house training on all products supported.

Hiring range: $75,000 – $80,000, plus eligibility for an annual discretionary bonus. Actual compensation within the range will depend on skills, experience, qualifications, location, and applicable employment laws. Epredia offers a wide range of benefits, including medical, dental, vision, 401(k), holiday pay, vacation, and more.

Epredia is an equal opportunity employer. We are committed to equal employment opportunity for all individuals, without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability, veteran status, marital status, pregnancy, sexual orientation, gender identity, genetic information, or any other protected class under applicable federal, state, or local law.

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