Field Service Engineer - Sacramento

Be a part of a global team where what we do matters! At Epredia, we recognize that our talented employees are vital to our success. Our team is dedicated, our work is rewarding – both personally and professionally – because what we do matters.  We seek talented individuals who will contribute to and thrive in our collaborative, diverse, fast-paced environment while demonstrating a commitment to our core values, People, Customer, Results, Continuous Learning, and Innovation.

** People** – We win as a team.
** Customer** – We deliver customer-centric solutions.
** Continuous Learning** – We learn and always aim to be better.
** Innovation** – We innovate every day.
** Results** – Results matter for all of us.
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* Position Overview:

** Our values reinforce our culture of collaboration, growth mindset, and how we serve our customers.

Whether a routine maintenance call or troubleshooting a problem and finding solutions, you will play a leading role in supporting the onsite technical needs of Epredia customers. In this highly autonomous role, you will spend the majority of your time with the customer, with daily travel in the field as part of a national service team. No day or week will look the same, and your work will have a direct impact on patient outcomes.
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* Location:

** This is a field position with the ideal candidate located in or near the Sacramento, CA area.
* Provide world-class service to our customers by performing preventative and corrective maintenance for Epredia instrumentation.
* Use expert troubleshooting skills to diagnose and resolve technical issues on a variety of electromechanical instruments.
* Manage service call scheduling, parts inventory, and other administrative necessities.
* Build trust-based relationships with our customers.
* Interact with and provide feedback to internal stakeholders including technical support teams, Manufacturing, and Sales.
* Prepare periodic reports to management including compilations of customer complaints, trend analyses, and suggestions for improvement.
* Represent Epredia in a positive, professional manner in all dealings with customers, both external and internal.
** Skills you need for the role:
*** 1+ years of field service experience is preferred
* Associate degree or Bachelor’s Degree in electrical or mechanical Engineering, or other scientific degree is preferred
* Demonstrated ability to diagnose and resolve problems on electronic and mechanical instrumentation in a scientific laboratory environment.
* Ability to read, interpret and analyze schematics, assembly drawings and wiring diagrams.
* Experience with Laboratory Information Systems/networking instrumentation preferred.
* Willingness to be available after hours and participate in a rotating on-call schedule, including nights, weekends, and holidays, as required for critical issues and coverage.
* Ability to travel to customer sites on short notice and remain on-site for the duration necessary to complete troubleshooting and repair activities.
* Assignments may require extended hours, including night, weekend, and holiday work, depending on business and customer needs.
* Employee must be willing to carry a company-issued or personal cell phone and be reachable as part of on-call responsibilities, which may include 24/7 availability during assigned coverage periods.
* Physical requirements include the ability to lift 50lbs.
* Up to 80% travel may be required to meet customer needs.
* Must possess a valid driver’s license.
* This role is not eligible for sponsorship.
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* What we offer:

*** Competitive salary with overtime pay and bonus plan.
* Health and Retirement Benefits.
* Paid Holidays.
* Company car.
* Full in-house training on all products supported.
* The hiring range for this position is:* $75,000 - $80,000*, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. (Epredia Company) offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation and more.
* Final agreed-upon offer will depend on several…