Customer Experience Associate

Overview

Description
The Pet Segment is searching for a Customer Experience Associate in our Sacramento, CA location. This position is responsible for providing best in class service to customers and business partners. Provide support for orders and credits for the assigned market in adherence to quality standards, deadlines, and proper procedures. Assist in building region sales volume in an efficient and profitable manner.

Customer Experience Associates will be expected to provide exceptional customer service by answering phones and handling all customer interactions through our CRM, Salesforce.

• Handle large volume of inbound and outbound calls to clients
• Handle product returns, shortages, credits, process orders, and resolve complaints quickly
• Process all orders and credits with high accuracy
• Manage phone service levels, utilizing CISCO phone platform
• Demonstrate customer satisfaction best practices (follow up and notification)
• Maintain customer interactions through the utilization of Salesforce
• Collaborate with other departments to assist in solutions for clients
• Participate and support customer interactions related to website
• Coordinate a problem-solving approach when resolving challenges
• Efficient time management and meeting all department objectives
• Assist in developing continuous improvement plans for respective market
• Effective process order management, credit and report processes
• Meeting or exceeding sales objectives provided

• College education desired or five years customer experience
• Proven experience in data entry, time management, and ability to meet deadlines
• Good written and oral communications skills
• Active listening skills in handling all customer interactions
• Detail oriented and ability to manage multiple tasks
• Experience with MS Office Suite including Excel, Word, Outlook and Power Point
• Coachable and willingness to participate in self-development

• This position pays $18.73 - $22.50 per hour depending on experience

• Comprehensive Medical, Dental, and Vision Insurance
• Free Life and Disability Insurance
• Health and Dependent Care Flexible Spending Accounts
• 401k with 3% company match and annual employer discretionary contribution
• Paid vacation, holidays and sick time
• Employee Assistance Program
• Access to thousands of free online courses
• Discounts on cell phones, movie tickets, gym memberships, and more!
• Education Assistance (both college degrees and professional certifications)
• Referral Program with cash bonus
• Access to on-demand pay
• Paid parental leave

Central Garden & Pet Company (NASDAQ: CENT) (NASDAQ: CENTA) understands that home is central to life and has proudly nurtured happy and healthy homes for over 40 years. With fiscal 2023 net sales of $3.3 billion, Central is on a mission to lead the future of the Pet and Garden industries. The Company’s innovative and trusted products are dedicated to helping lawns grow greener, gardens bloom bigger, pets live healthier and communities grow stronger.

Central is home to a leading portfolio of more than 65 high-quality brands including Amdro®, Aqueon®, Cadet®, Farnam®, Ferry-Morse®, Four Paws®, Kaytee®, K&H®, Nylabone® and Pennington®, strong manufacturing and distribution capabilities and a passionate, entrepreneurial growth culture. Central is based in Walnut Creek, California and has 6,700 employees across North America and Europe. Visit  to learn more.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.