Customer Service Representative; Bilingual

Overview

Customer Service Representative (CSR) at Cash 1 in Sacramento, CA. Help people in the community access financial solutions and provide exceptional in-store experiences while processing transactions (e.g., check cashing, money transfers, and customer payments). This entry-level role offers hands-on training, coaching, and development for long-term success in a fast-paced environment.

As a CSR, you will build connections with a diverse customer base, process transactions with accuracy, and support customers with personalized financial services.

The hourly wage for the position is $20.00 per hour. This rate is one element of our Total Compensation package.

• Paid on-the-job training and a comprehensive new hire program.
• Access to a learning management system with e-learning modules for development.
• Cross-brand training enabling opportunities across eleven brands nationwide.
• Enrollment in a Key Holder Program to develop leadership potential for promotion.
• Performance-based career advancement and educational reimbursement.
• Medical insurance options with telemedicine and spending accounts (HSA/FSA).
• 401(k) and Roth 401(k) with company matching; life and AD&D insurance.
• Voluntary benefits including dental, vision, disability, life, legal services, and more.
• Employee Assistance Program with mental health resources and life coaching.
• Discounts through national and local retailers.
• Paid time off starting at 12 days in the first year; business casual dress code (jeans and sneakers allowed).
• Benefit offerings are subject to change; consult plan documents for details and eligibility.

• Connect with customers to cultivate lasting relationships and drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Offer personalized financial services that fit customers’ lifestyles.
• Enter and maintain customer information in the POS system with precision.
• Build new business through daily call campaigns.
• Assist in account management and collections by accepting payments and managing appointments.
• Perform duties outside the office when applicable, including on-site vehicle appraisals, store errands, and external marketing; participate in in-store and community events.
• Maintain store appearance and cleanliness to enhance customer experience.
• Follow security protocols and perform opening/closing procedures, including vault and cash drawer management as needed.
• Uphold company policies and comply with local, state, and federal laws and regulations.
• Engage in ongoing training and stay current on product and process changes.
• Work efficiently in a dynamic environment and manage multiple tasks to meet performance standards.
• Perform additional tasks as directed by leadership.
• Maintain a full-time schedule with regular in-person attendance, including weekends. Minimum 40 hours per week.
• Hours may change by brand; discuss up-to-date requirements with your recruiter.

• High school diploma or equivalent.
• Excellent verbal and written communication; professional demeanor with customers and colleagues.
• Meticulous attention to detail and data entry accuracy.
• Proficiency with phones, POS, Microsoft Office, and other computer systems.
• Must be at least 18 years old (19 in Alabama).
• Background check required; results considered in accordance with applicable law.
• Ability to meet physical demands, including standing for long periods, lifting up to 25 pounds, and operating computer equipment.

• Experience in check cashing, document verification, and/or money order processing.
• Cash handling and vault management experience.
• Bilingual (English/Spanish) is a plus for certain locations.
• Valid driver’s license, auto insurance, and access to a personal vehicle (mileage compensated).

Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years. Designated Top Employer for Hispanic and Latinos by HLPA (2023–2025). Named one of America’s Greatest Workplace in Financial Services 2025 by Newsweek.