Customer Success Associate

Overview

As a Customer Success Associate, you will build upon your foundational skills to support and manage the customer lifecycle more comprehensively. You will take on a more proactive role in ensuring customers are engaged and satisfied, acting as an essential resource for troubleshooting and enhancements.

• Proactively support the onboarding process for new customers.
• Address and resolve a broader range of customer inquiries and issues.
• Assist with customer renewals and upselling opportunities.
• Monitor and analyze customer performance and engagement data.
• Provide intermediate-level training and guidance to customers.
• Ensure implementation schedules, targets, and budgets are met.
• Collaborate with internal teams on customer feedback to improve products/services.
• Document detailed customer interactions and updates in CRM.
• Identify potential areas for service/product improvement based on customer feedback.
• Maintain and enhance strong client relationships.

• Enhanced Communication:
  Improved verbal and written communication capabilities.
• Intermediate Problem-Solving:
  Ability to tackle a wider range of issues.
• Analytical
  
  Skills:
  
  Basic analytical skills to track and interpret customer data.
• Technical-Technical Proficiency:
  Stronger understanding of products/services.
• Advanced CRM:
  More proficient use of CRM tools for streamlined customer management.
• Customer Focus:
  Deepened empathy and focus on customer needs.
• Collaboration:
  
  Enhanced team collaboration and coordination.
• Feedback Implementation:
  Ability to implement customer feedback effectively.

$37,700.00 - $63,200.00 USD

This role is eligible for Bonus.

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to:
Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.