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Customer Success Mgr./ CSM

Senior Executive Escalation Analyst

Job in Sacramento, Sacramento County, California, 95828, USA
Listing for: Coinbase
Full Time position
Listed on 2026-02-01
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
A leading cryptocurrency platform in Sacramento is seeking an Escalation Management Specialist to oversee day-to-day operations of customer support escalations. The ideal candidate will have at least 2 years of experience in customer issue management, exceptional communication skills, and familiarity with CRM tools like Salesforce. This position includes full-time hours with defined shifts and requires weekend availability. Candidates should be motivated by the company's mission and able to engage with a global customer base.
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Position Requirements
10+ Years work experience
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