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Hybrid Call Center Analyst
Job in
Sacramento, Sacramento County, California, 95828, USA
Listed on 2026-01-25
Listing for:
California Department of Social Services
Full Time
position Listed on 2026-01-25
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Customer Service Rep
Job Description & How to Apply Below
A government agency in California is seeking a Call Center Agent to assist individuals with their oral hearing requests related to various state programs. This position involves working directly with claimants, ensuring accurate data entry into the Appeal Case Management System, and providing referrals to appropriate services. Strong customer service, communication skills, and the ability to manage sensitive information are essential.
This role offers a hybrid work environment and is aimed at making a meaningful impact on the community.
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