Client Care Specialist

Overview

Client Care Specialist – West Coast Pet Memorial — Sacramento, CA. M-F 8:00 AM–4:30 PM, full-time (40 hrs + overtime as needed). Pay range: $18.00–$21.00/hr (based on overall skill and experience).

If you’re a pet parent yourself or someone who feels strongly about giving back to your community of pet lovers and veterinary professionals, this role could be a perfect fit.

Gateway Services is North America’s leading pet aftercare provider, trusted by over 17,000 veterinary clinics. With more than 2,300 team members across 140+ locations, we support pet parents with dignity, compassion, and care — one pet at a time. Please visit Gateway Services Inc. to learn more about us. (Don’t worry if you haven’t worked in pet aftercare before — we’ll provide training!)

The Client Care Specialist reporting to the Care Center Manager is responsible for delivering professional, quality customer service through organizational skills, product knowledge, administration, and operations.

• Ensure excellent customer service, interacting via telephone, email, and in-person.
• Build rapport and assist customers with product orders.
• Interact and provide information in response to inquiries about products and services.
• Determine client needs, offering possible solutions or follow-up as needed.
• Coordinate client service requests to ensure delivery aligns with client expectations.
• Acquire and maintain appropriate interpersonal skills and extensive product knowledge of the full range of products and services.
• Ensure best practices processes and procedures on all administrative and operational activities within the department.
• Any other duties as assigned.
• Education, Training & Qualifications
• Post-secondary degree or diploma in a related field
• One year experience working within a customer service environment involving client care
• A high level of integrity, ethics, and compassion for the care of the deceased is required

• Teamwork oriented
• Strong problem identification and solving skills
• Effective verbal and written communication
• Ability to multitask across multiple systems while interacting with customers
• Highly motivated, energetic, and able to thrive in a fast-paced environment
• Ability to build and maintain relationships with corporate departments, key business partners, and customers

• Regularly bending, stooping, crouching, kneeling, sitting, repetitive motion, hand/wrist/finger motion
• Prolonged periods sitting at a desk and working on a computer
• Occasionally lifting/moving 100+ lbs.
• Regularly exposed to low/moderate/high noise environment
• Regularly exposed to low/moderate/high heat environment

The People. You will be surrounded by talented, supportive, smart, and kind leaders and teams—people you can be proud to work with.

• People First
• Exceed Expectations
• Honesty, Integrity, Trust
• Be Passionate and Caring
• Continuously Improve

At Gateway, we believe in rewarding and supporting our people with more than just a paycheck:

• Pay range: $18.00–$21.00/hr + overtime eligibility
• Employee referral program – bring great people into our family and earn rewards
• Medical, Dental, and Vision Plans with low co-pays
• Company-paid Life, AD&D and LTD insurance for all full-time employees
• Critical Illness, Accident, and Pet Insurance available as voluntary benefits
• 401(k) with employer match
• Education support programs and in-house learning opportunities (G-MAP)
• Talent Management practices to support growth
• Employee wellness and support programs
• Paid holidays and PTO
• Opportunities for physical activity and community involvement
• Commitment to sustainability and meaningful work serving pets, pet parents, and communities

Join us if you’re looking for more than just a job — a role where your compassion, charisma, and community spirit shine through. Apply today and help us serve pet parents with the care and dignity their companions deserve.

Gateway Services Inc. and our brands are committed to accessible employment practices and fostering a culture of diversity and inclusion. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources at  New employees will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, visit e-verify.gov.