Client Service Representative Supervisor

Client Service Representative Supervisor

We are seeking a highly experienced Client Service Professional to join our leadership team as Client Service Representative Supervisor at VCA Sacramento Veterinary Referral Center.

Under the direction of the Client Service Manager, the Supervisor oversees daily operations of the client service team and performs a wide range of administrative activities related to quality patient care, staff leadership, financial support, marketing, compliance, and effective business operations.

• Leadership & Staff Development
  • Interview, train, coach, mentor, and provide disciplinary action as appropriate.
  • Deliver on‑job training to develop associate skill sets and communicate performance expectations.
  • Assist in creating and conducting associate evaluations for front desk staff.
• Operational Oversight
  • Manage day‑to‑day client service operations at the front office and ensure smooth inter‑departmental relations.
  • Enforce hospital policies, procedures, and protocols to maintain efficiency and compliance.
  • Identify workflow issues and recommend solutions to improve client service and operational processes.
• Client Relations
  • Resolve informal client complaints promptly and report trends to the Client Service Manager.
  • Act as liaison between the front office and other department supervisors to ensure seamless communication.
• Administrative & Financial Duties
  • Assist the Client Service Manager with daily operational tasks.
  • Handle communication of financial information to clients and doctors.
  • Develop, implement, and maintain reporting tools and queries to manage business performance.
• Decision‑Making & Problem‑Solving
  • Make sound decisions on behalf of the department that reflect the best interests of the hospital and clients.
  • Provide recommendations for non‑routine situations and potential problems.

• Excellent knowledge of client service and communication center operations.
• Strong organizational and time‑management skills.
• Strong client relations and interpersonal skills.
• Intermediate to expert computer skills.
• Excellent oral and written communication skills.
• Strong supervisory and coaching skills.
• Self‑starter and team player with problem‑solving ability.
• Ability महास lift up to 40 pounds.
• Minimum 2 years of leadership experience required.
• Flexible schedule to ensure coverage
  420 including days, overnights, weekends, and holidays.

• ехничесMedical/Dental/Vision insurance.
• 401(k) retirement plan.
• Paid vacation, holidays, and sick days.
• Generous pet care discounts.
• 營Health and well‑being programs算.

Pay range: $24‑$28 per hour, negotiable based on education, experience, and credentials.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

We are proud to be an Equal Opportunity Employer – Veterans / Disabled. For a complete EEO statement please see our career page at