Atlas Customer Success Manager

As a Customer Success Manager (CSM), you will be at the forefront of Atlas Influence Targeting, ensuring customers achieve their goals with our cutting-edge audience targeting solutions. You’ll build trusted relationships, drive engagement, and support the execution of digital advertising campaigns. With exceptional communication, organization, and technical skills, you will help maximize the value customers get from Atlas while contributing to its ongoing growth and evolution.

Who You Are: A mid-level professional who thrives in customer-facing roles and wants to sharpen your skills in customer success and digital strategy. You’re proactive, organized, and great at building relationships—someone who loves solving problems and working in a fast-paced, agency environment.

This is a hybrid position. You will work from our D.C. office 3 days per week. Enjoy free coffee, seltzers, snacks, weekly team lunches, and collaboration with a team of savvy digital public affairs professionals.

• Customer Success & Strategy:
  Build trusted relationships, guide customers in using Atlas, and ensure they achieve campaign goals with audience targeting solutions.
• Inbound Request & Prospect Engagement:
  Manage inbound inquiries, track leads in the Atlas CRM, and deliver compelling platform presentations to prospects.
• Process Adherence & Optimization:
  Follow structured workflows for onboarding, renewals, and license management, while identifying and recommending process improvements.
• Customer Retention & Growth: Maintain regular customer communication, identify upsell opportunities, and proactively address risks to ensure long-term success.

• 5-8 years of experience in customer success, account management, or digital advertising.
• Strong understanding of digital media buying, advertising platforms, and audience targeting.
• Experience using CRM tools, tracking customer interactions, and managing onboarding workflows.
• Exceptional communication skills—written, verbal, and presentation.
• Ability to manage multiple projects, meet deadlines, and collaborate across teams.
• Passion for public affairs, legislative advocacy, and digital storytelling.

• Compensation: $85,000 – $137,000 per year, commensurate with experience
• Employer-sponsored premium healthcare, dental and vision plans for employee, spouse, and dependents with optional buy-ups
• 401k retirement plan with dollar-for-dollar employer matching up to 3% of base salary; and 50% employer match on deferrals between 3% and 5% of compensation
• Employer-paid group disability and life insurance
• Paid time off:
  Your birthday, 9 holidays, 20 vacation days and 10 sick days per year
• Cell phone reimbursement of $75 per month, paid quarterly
• $1,000 annual professional development budget for approved trainings, memberships, events, and resources
• Paid parental leave based on tenure, starting with 12 weeks unpaid available immediately and increasing incrementally to 12 weeks of 100% net income after 4 years

We’re a small, rapidly growing shop. Startup culture – we move fast, we are versatile. It’s difficult work and it’s not for everyone. Every team member balances multiple projects; in return, we offer dramatic professional growth.

Atlas is a customer service organization that works on campaigns which means the hours can occasionally require work in early mornings, evenings, and weekends.

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Unearth is an equal opportunity employer to all, regardless of age, ancestry, color, disability, exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, and sexual orientation.

A thorough pre-employment, post offer background investigation which may include inquiry into past employment, education, criminal background information, and driving record may be required for this position.

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Unearth provides a powerful set of pro tools that consistently drive results for high stakes issue advocacy and ballot initiative campaigns.