Client Success Partner

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.

-all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit   .

PCG helps school districts and state agencies across the country support the delivery of health-related services by helping schools access more than $500M in Medicaid reimbursement each year. Client Success Partners (CSP) will be key members of the Fee-for-Service (FFS) Client Success and Regional Team. This role will directly work with PCG Education FFS clients, taking ownership for stakeholder engagement with a strong focus on optimizing program returns.

This role must effectively integrate capabilities in client management and project management, collaborating with Operations, Technology, Program Integrity, and other Client Success staff to execute contractual obligations. The CSP will also actively engage with team members, working together to understand state and local environments to effectively deliver and expand PCG services.

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* Duties & Responsibilities:

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* _Clients_

+ Create partnerships where clients are retained, highly satisfied, and can serve as references

+ Own and manage a client portfolio and cultivate relationships with school district partners

+ Communicate with clients on contract and project deliverables, demonstrating clarity and consistency - be transparent about any potential risks and open to new opportunities

+ Understand and continually monitor Federal, state, and local Medicaid School-Based program policies

+ Leverage client communication and management tools, structures, and best practices

+ Seek continuous improvement throughout the client journey: implementation, adoption, optimization, and expansion

+ Uphold strong project and change management practices, both internally and externally

+ Seek and share feedback about the evolving needs of our clients

_Team_

+ Be an active participant of the Client Success team, contributing to a professional and respectful team dynamic with a culture of mutual accountability

+ Work with your supervisor to specify goals and objectives for your portfolio that align to the overall Client Success vision

+ Take part in special/strategic initiatives and projects, as available and capacity allows

_Collaboration & Coordination_

+ Take initiative to evaluate current processes, identify any gaps, and make improvements

+ Partner with team regarding FFS business development opportunities and activities

+ Provide feedback to Data Analytics about client data requests and needs

+ Collaborate with Technology to identify system improvements

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* Required Skills:

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* + Communication skills (presentation, facilitation, and written) 

+ Collaboration skills (with peers, staff, and clients) and propensity for relationship building 

+ Problem solving skills; using sound judgement as to when an issue should be escalated

+ Data analysis skills, especially as it relates to optimization opportunities 

+ Professional maturity and ability to put the best interests of the client and PCG above self-interest 

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* Qualifications:

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* + BA/BS degree or equivalent experience

+ 2+ years of client management experience preferred, including:

+ Cultivating strong client relationships

+ Establishing/Understanding project goals and contributing to success

+ Responsibility for reimbursement optimization initiatives

+ Understands FFS policy; knowledge of additional SBS programs is preferred

+ Demonstrated success working cross-functionally and with diverse stakeholders (both internally and externally)

+ Track record of producing high quality deliverables for clients

+ Must be located in the Midwest region of the US, preferably Michigan

** Working Conditions*
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