Client Engagement Specialist

Client Engagement Specialist

FLC Distribution Corp. dba Faven Lighting is seeking a Client Engagement Specialist who is proactive, solution‑oriented, and skilled in communication, organization, and relationship‑building to thrive in a fast‑paced, customer‑focused environment.

This role is responsible for managing the front end of the sales pipeline—qualifying leads, scheduling appointments, and ensuring smooth handoffs to the sales team—while maintaining accuracy, timeliness, and compliance with company policies and procedures. The Client Engagement Specialist serves as a key liaison between prospects, customers, and internal teams, fostering positive relationships and ensuring that every interaction reflects the company’s commitment to excellence.

At Faven Lighting, we are dedicated to providing cutting‑edge under canopy lighting solutions tailored to the unique needs of the cannabis cultivation industry. Our commitment to excellence, integrity, and customer satisfaction is at the core of everything we do. By integrating advanced technologies and industry expertise, we develop innovative lighting solutions to meet the specific requirements of our customers. With a strong emphasis on research and development, our products are consistently at the forefront of lighting innovation in the cannabis sector.

• Full‑time position, Pacific Time Zone
• Hybrid position – negotiable
• W2 Employment role
• Small, close‑knit team

• Lead Qualification & Prospect Engagement:
  Proactively engage with inbound leads to understand their needs, challenges, and pain points. Provide initial insights into product offerings and value propositions to establish credibility and prepare prospects for meaningful sales conversations. Ensure all qualified leads are properly documented and transitioned to the sales team with clear context and expectations.
• Appointment Scheduling & Calendar Management:
  Coordinate and schedule customer meetings, calls, and product demonstrations for the sales team. Confirm prospect availability, align calendars across stakeholders, and ensure all appointments are properly logged in CRM systems. Provide reminders and confirmations to minimize scheduling conflicts and maximize attendance.
• CRM Administration & Data Integrity:
  Enter, update, and maintain accurate records in Hub Spot and other CRM platforms. Track lead status, communication history, and relevant account details to ensure visibility across the sales pipeline. Regularly audit data for accuracy and completeness, supporting reliable reporting and decision‑making.
• Customer Relationship Support:
  Act as a professional and responsive point of contact for prospects, delivering timely follow‑up and clear communication. Provide tailored support around product offerings, ensuring customers receive customized solutions and offers that align with their specific needs. Build trust through consistency, transparency, and attention to detail.
• Cross‑Functional
  
  Collaboration:
  
  Partner with sales, marketing, and operations teams to share updates, align strategies, and resolve scheduling or workflow conflicts. Facilitate smooth handoffs between departments and ensure that customer interactions are coordinated and consistent across the organization.
• Pipeline Monitoring & Reporting:
  Track lead progress through the sales funnel, identify bottlenecks, and elevate issues to leadership when necessary. Generate regular reports on conversion metrics, appointment success rates, and pipeline health to provide visibility into performance and support data‑driven decision‑making.
• Confidentiality & Compliance:
  Handle customer and prospect information with discretion, ensuring compliance with company policies and applicable regulations. Safeguard sensitive data through secure systems and professional practices, maintaining trust and protecting organizational integrity.
• Process Development & Continuous Improvement:
  Document, refine, and enhance outreach scripts, scheduling workflows, and CRM processes. Identify opportunities for automation, efficiency gains, and improved customer experience. Collaborate with leadership to implement best practices…