Dealer Services Production - Regional Production Manager - Dealer Services

overview

title: regional production manager – dealer services

status: exempt

report to: vp – dealer services relationship and performance manager

department: retail dealer services production

job code: 6105

pay range: $ - $ annually

general description

the regional production manager (rpm) – dealer services leads a regional team of dealer relationship managers (drms) in cultivating, developing, and strengthening golden 1 credit union’s network of indirect auto dealerships. This leadership role translates strategic goals into measurable outcomes by driving funded-volume growth, dealer activation, and relationship quality within the assigned region. This role blends strategic leadership, analytics, and field engagement to ensure consistent performance, disciplined outreach, and data-informed decision-making.

The position provides direction, coaching, and accountability to drms on opportunity targeting, pipeline management to expand market share and strengthen golden 1’s presence within the dealer community. As a key liaison between field operations and lending leadership, the rpm communicates market intelligence, competitive insights, and process-improvement opportunities. The rpm also collaborates closely with lending, product, operations, and marketing to execute programs, streamline processes, and enhance the member and dealer experience.

Through proactive leadership, collaboration, and continuous improvement, the rpm champions golden 1’s mission to deliver exceptional service, sustainable growth, and member value.

• strategic leadership and performance management
• lead, coach, and develop a team of dealer relationship managers to achieve regional funded-volume, activation, and dealer-penetration targets.
• set clear expectations and monitor individual and regional performance through data dashboards and monthly production reviews.
• reinforce accountability through regular one-on-one coaching, market visits, and performance discussions.
• partner with leadership to align goals, address market trends, and implement targeted strategies for underperforming territories.
• data analytics and market oversight
• review and interpret funding data, dealer performance metrics, and market share trends to identify opportunities and risks.
• guide drms in leveraging tools such as autocount, cudl, and internal dashboards to prioritize outreach and optimize performance.
• oversee regional reporting to ensure accuracy, timeliness, and actionable insights.
• present regional results and recommendations during monthly management meetings and quarterly business reviews
• field engagement and dealer relationship leadership
• conduct joint field visits and ride along with drms to evaluate engagement effectiveness, dealer satisfaction, and opportunity follow-through.
• provide leadership presence at key dealerships, reinforcing golden 1’s commitment to partnership and service excellence.
• support drms in executing outreach strategies, including re-engagement of inactive dealers and retention of top-performing partners.
• oversee the planning and delivery of regional relationship-building events such as dealer round tables, appreciation events, and training sessions.
• cross-functional collaboration and industry communication
• serve as the regional conduct between the field and internal departments—including product, operations, and marketing—to ensure alignment and responsiveness.
• provide structured, solution-oriented feedback to leadership on process enhancements, system improvements, and dealer experience trends.
• collaborate with product teams to align new product rollouts, promotions, and pricing strategies with dealer needs.
• engage with peers and counterparts at other financial institutions and industry organizations to exchange insights, understand emerging trends, and identify best practices in indirect lending and dealer relationship management.
• represent golden 1 at industry events and conferences to maintain visibility and gather market intelligence.
• preferred dealer network and program management
• oversee the performance of preferred network dealerships in the region, ensuring adherence to golden 1’s partnership standards.
• evaluate network…