Business Solutions Analyst

Capio Group is looking for an experienced Business Solutions Analyst!

Full-time employee - Remote
Salary: $120,000 - $125,000

Capio Group is a California-based Information Technology Consulting firm serving the public sector since 2010. We assist the Government in delivering large, complex systems and solutions. Capio Group is a small, but quickly growing firm that mixes good ideas, with great people, to achieve extraordinary results for our clients. We offer the salary and benefits of the bigger companies, with the added bonus of a flexible workplace and a great work-life balance.

Capio Group is looking for an experienced Business Solutions Analyst to be a part of a team to provide Organizational Change Management (OCM) services, consultation, and support for a client Case Management project. The OCM services will help facilitate the successful implementation of the new case management system to support the business operations. The Project will require engagement with internal and external stakeholders, including client staff, other entities, and external providers depending on the needs.

The change management services will include a roadmap for managing change:

• Baseline Assessment
• Messaging and Communication
• Implementation
• Measuring Success

The Business Solutions Analyst will be responsible for tasks including but not limited to:

1. Change Management Planning and Assessment:
Document project goals, and objectives; then, conduct an assessment of the current state of the program, conduct a gap analysis of the ‘as-is’ compared to the ‘to-be’ state; develop a plan to bridge the as-is state to the to-be state; and develop a methodology and measures to evaluate the progress and effectiveness of the change initiative.

• OCM Project
  
  Schedule:
  
  Develop and deliver an overall project schedule which addresses all OCM activities, tasks, and deliverables.
• Change Initiative Gap Analysis:
  Develop and deliver a Change Gap Analysis document that includes baseline assessment of the program state for the Project, including program readiness for the program change (the ‘as-is’ state), the desired ‘to-be’ state based on meetings with the client Project Team on the desired goals, and objectives, and the recommended approach and actions required to effect the needed change.
• Change Initiative Assessment:
  Develop and deliver a methodology and measures to monitor and assess the progress and effectiveness of the change initiative.
• Change Management Plan:
  Develop and deliver a Change Management Action/Communication Plan for the change initiative to include, but not limited to, the needed change actions, milestones, timelines, and success criteria.

2. Change Management Implementation and Delivery:
Will work collaboratively with the client Project Team to implement the components of the change initiative.

• Change Management Tasks:
• Establishing branding and core messaging for the change initiative.
• Development and implementation of a strategy to roll out the change to affected stakeholders.
• Development and implementation of strategies to address stakeholder questions and concerns regarding the change initiative.
• Identification and selection of tools and methods for ongoing communication to client managers and staff and affected stakeholders for project status and progress.
• Change Management Kick-Off Meetings:
  Facilitate a kickoff meeting with the client Project Team and affected stakeholders for the change initiative that includes but is not limited to the purpose of the initiative, their role in the initiative, and methods to provide feedback and input.
• Change Management Communication:
  In collaboration with the client Project Team, and if applicable the Communications Team, develop a plan and execute said plan to provide regular updates to client managers and staff and affected stakeholders on the status and progress of the change initiative and key milestones and events related to the project.
• Initiative Check-In Meetings:
  Convene regular check-ins with the client Project Manager, and other identified managers and staff on the status of the change initiative as frequently as needed but no less than monthly.
• Stakeholder…