Administration - SVP - Business Services Executive

overview

title: senior vice president - business services executive

status: exempt

report to: executive vice president – chief retail officer

department: administration

job code: 7508

pay scale: $ - $ annually

general description:

the business services executive is accountable for directing the strategic planning and execution of golden 1’s initiatives targeting relationship-based micro and small business markets, as well as preparing for future expansion into the commercial sector. This role oversees the continuous development of the business banking delivery and production platform, including lending and deposit products and essential service programs. Responsibilities include leading the creation and implementation of a comprehensive business banking strategy designed to enhance member experience, attract and retain top talent, ensure robust credit, legal, risk, and compliance standards, drive effective marketing strategies, and provide thorough oversight of expense and risk management practices.

The incumbent plays a key leadership role in advancing the organization’s objectives relating to business loans, deposit growth, and membership expansion across the enterprise.

purpose statement: to lead the enterprise to be a business services leader.

tasks, duties, functions:

• member service and relationship management
  : build, maintain, and strengthen service and relationships with business members to understand their financial needs and provide tailored deposit, loan, delivery, and service solutions.
• member account acquisition and retention
  : identify prospective members, present golden 1’s business services, onboard new accounts, and ensure ongoing client satisfaction to retain and deepen business relationships.
• community engagement and expansion
  : educate and engage our communities on our full range of business products and services, such as loans, deposit accounts, and other critical products and programs.
• cross-functional collaboration
  : work closely with internal teams (enterprise member experience, branches, mscc, business lending, business services operations, product management, compliance, marketing) to deliver seamless member experiences.
• budget achievement
  : meet or exceed production and expense budgets for business products and services through effective and efficient prospecting, networking, and relationship management.
• ongoing market analysis
  : monitor statewide, regional, and local business trends and competitor offerings to identify opportunities and threats for golden 1’s business segment.

physical skills, abilities, and exertion utilized in the performance of these tasks:

requires advanced verbal and written communication skills. Must possess manual dexterity sufficient for operating computers and standard office equipment, including financial calculators, personal computers, fax machines, and telephones.

organizational contacts & relationships:

• internal: management, staff at all levels, audit department, various committees, and board of directors.
• external: members, community, and industry peers.

qualifications:

• education
  : bachelor’s degree in accounting, finance, business administration, or a related discipline required. Master’s degree or mba preferred.
• experience: minimum ten (10) years of relevant business experience.
• knowledge/skills:
• proven strong leadership ability within a matrix organization.
• extensive expertise in business banking within a bank or credit union.
• at least five (5) years of progressive business banking management responsibility.
• strong familiarity with market-based asset pricing, loan structuring, and documentation requirements for small business and commercial loan agreements.
• outstanding business development, organizational, negotiation, credit, presentation, marketing, and sales leadership abilities.
• thorough understanding of accounting principles, financial statements, and income tax returns as well as standard banking accounting practices.
• broad and deep knowledge of risk management practices.
• proven ability to develop and sustain effective working relationships across all levels of management, staff, and clientele.
• excellent interpersonal, negotiation, and decision-making…