Tax Program Assistant

Job Description and Duties

Imagine being part of a team that keeps California running—where every document you process helps fund schools, maintain roads, and support vital public services. At the Franchise Tax Board (FTB), your work matters. We’re not just about numbers; we’re about people, communities, and making a difference every day.

If you’re detail-oriented, thrive in a fast-paced environment, and want a career with stability, growth, and purpose, this is your opportunity to join one of California’s most trusted state agencies.

Join our Receiving and Data Storage Section as a Clerical Support team member (Tax Program Assistant). Under the supervision of a Tax Program Supervisor, you’ll be an essential part of our operations, ensuring accurate processing and routing of tax and non-tax documents. This is a great opportunity to start your career in public service and gain valuable experience in a professional, supportive environment.

• Open and sort incoming mail and documents into designated bins.
• Review and route correspondence to the appropriate section.
• Perform quality checks on remittance and non-remittance returns for accuracy.
• Use computer systems (IPACS, TPF, CM) to process payments and update records.
• Assist with training, participate in special projects, and support other sections as needed.
• Work flexible shifts during peak periods.

• Lift and move trays of mail (10–15 lbs.), boxes of returns (25–45 lbs.), and blocks of returns (5–9 lbs.).
• Transport cages of mail (up to 2,000 lbs.) and carts of returns (45–135 lbs.).
• Operate minor equipment.
• Sit, stand, and walk for extended periods.
• Perform repetitive wrist, arm, and shoulder movements.
• Work at a computer for prolonged periods.

Additional positions may become available (RPA , 01622, 01623, 01624, 01625).

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You will find additional information about the job in the Duty Statement
.

Job Code #: JC-510378

Position #(s): -XXX

Working Title: Tax Program Assistant

Classification: TAX PROGRAM ASSISTANT

Salary Range A: $3,167.00 - $3,967.00

Salary Range B: $3,546.00 - $4,439.00

Salary Range C: $3,899.00 - $4,880.00

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Shall Consider: OFFICE ASSISTANT (GENERAL)

Salary Range A: $3,167.00 - $3,964.00

Salary Range B: $3,480.00 - $4,357.00

# of Positions: Multiple

Work Location: Sacramento County

Telework: In Office

Job Type: Permanent Intermittent - 1500 Hours

• In-depth knowledge of Franchise Tax Board (FTB) operations, including processing Personal Income Tax, Business Entities, and Non-Tax forms.
• Experience in mailroom operations, including opening, sorting, and distributing mail accurately and efficiently.
• General clerical office skills with attention to detail.
• Proficiency in Microsoft Office Suite (PowerPoint, Excel, Word, and Outlook).
• Excellent verbal and written communication skills.
• Demonstrated ability to exercise sound judgment, reliability, and discretion.
• Skilled in handling sensitive and confidential information with integrity.
• Exceptional interpersonal skills and ability to foster positive working relationships.
• Proven ability to work collaboratively within a team and independently with minimal supervision.
• Flexible and adaptable to changing priorities while managing multiple tasks effectively.
• Strong commitment to providing outstanding customer service.
• Ability to manage time well and prioritize tasks to meet deadlines.

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Department Website:

Human Resources Contact:

Classification & Hiring Unit:

Hiring Unit Contact:
Linh Pham

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Office:

California Relay Service: (TTY), (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Final Filing Date: 3/14/2026