Registration Information Assistant

Position Information

Under general supervision, to assist applicants for public assistance programs; explain policies and procedures; gather and verify facts and information; initiate cases through an automated system; make appropriate referrals for health, social and/or employment services; and perform related work as required. The Registration/Information Assistant is a specialized clerical classification in the Main and CalWORKs Reception Unit. Positions in this class are distinguished from those of Office Assistant II by the assignment of duties and primary responsibility for performing the initial application screening interview and related functions requiring a working knowledge of eligibility and employment services.

Duties may include, but are not limited to, the following:

• Provides information, application forms, and declaration forms
• Explains policies, procedures, and requirements to applicants to
• Performs initial application screening interview for public assistance programs and services
• Explains the proper use of forms and documents
• Ensures accuracy and completion of application and declaration forms
• Questions applicants to gather and verify information and enter information directly into an automated computer system
• Create and issue Electronic Benefit Transfer (EBT) cards
• Schedules appointments with Family Services Representatives
• Documents client contacts into the automated computer system
• Refers applications in need of immediate services to appropriate resources
• Works collaboratively with other staff to respond to requests for information, assistance and registration
• Disperses information and answers questions about general functions, policies, programs, and procedures of the department
• Refers client to the appropriate personnel or location
• Screens and routes telephone calls
• Maintains department files in accordance with prescribed procedures and regulations
• Operates a variety of office machines and equipment such as typewriter, adding machine, personal computer, fingerprint and photo imaging equipment
• Compiles and assembles information from various sources
• Produces a variety of materials such as printouts, reports, fiscal or statistical statements
• Issues transportation passes and tokens
• Follows-up to secure additional information as needed
• Prepares and maintains office files
• Assists in training co-workers in office routines and practices
• Performs additional tasks related to case records
• As assigned, provides clerical backup for other departmental units.

• General functions, policies, programs and procedures of the County Human Services Agency.
• Methods and techniques used in gathering, organizing, researching, proofing, and evaluating data
• English grammar, spelling, and punctuation
• Basic arithmetic functions.
• Modern office equipment and basic computer terminology.
• Clerical and department work practices, procedures, programs, services, policies, and regulations.

• Utilize a computer and a variety of software applications and programs.
• Interpret and apply a wide variety of laws, rules and policies
• Understand and carry out oral and written instructions.
• Exercise good and independent judgment in determining and selecting appropriate application process alternatives, forms and desired actions within established work practices, procedures and commonly used regulations.
• Prepare and maintain accurate reports and records.
• Establish and maintain work relationship with others.
• Organize work and carry out assignments with minimum supervision.
• Communicate effectively both orally and in writing.
• Deal tactfully and courteously with County staff, representatives of outside agencies, and the general public.
• Organize work schedules and budget time efficiently.

• Gather and verify initial application screening information.
• Interpret policies, procedures and regulations, and develop appropriate conclusions
• Operate a personal computer and other office equipment, including repetitive hand and arm motions.
• Frequently sit for long periods
• Communicate effectively with others in person and over the telephone.
• Enter data accurately into automated system.
• Make referrals to appropriate agencies and social service programs.
• Respond appropriately to situations.
• Locate, identify, and correct inaccurate or incomplete information.
• Answer a variety of questions related to department programs and the application process.
• Perform job duties under stressful conditions.
• Establish and maintain cooperative working relationships with the public and staff.
• Maintain confidential information in accordance with legal standards and/or County regulations.
• Follow written and oral directions and instructions.
• Resolve conflicts and respond appropriately to complaints.
• Regular attendance is an essential function.

Two (2) years of full time experience performing general office support work, involving frequent public contacts and computer operation, with at least one (1) year performing duties comparable to an Office Assistant…