Banking Service Technician

Overview

Convergint is looking for a full-time, enthusiastic, results-driven Banking Service Technician to join our culture. In this role, you will troubleshoot, repair, and perform preventive maintenance on banking equipment including alarm systems, CCTV, pneumatic drive-ups, ATMs, vaults, and safe deposit boxes. You must have good verbal, written, and interpersonal communication skills. As a Banking Service Technician, you are part of a dynamic team that allows you to grow as Convergint grows.

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You have a passion for providing world-class service to customers, colleagues, and communities. You are a person of integrity with a commitment to growth, accountability, and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Banking Service Technician.

With 20 years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We value diversity and operate on 10 Values and Beliefs that drive our culture. We strive to protect the lives and assets of our customers and their communities with the solutions we provide.

• Convergint s greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
• The Banking Specialist is expected to be skilled in at least one of the three areas of specialization: locksmiths, drive up, and electronic. Installs equipment and services/supports existing customers by responding to service calls. Drive up Specialists install, repair, rebuild, and service remote drive up systems, audio and video equipment. Locksmiths handle a variety of locking mechanisms from basic drawer locks to vaults, secure keyways, and other systems unique to the banking industry.
  
  Electronics Specialists provide support for a variety of electrical and electronics projects.
• Installs, programs, tests, repairs, and services a variety of non-routine systems and equipment for drive up, locksmith and electronic projects. Systems include but are not limited to all manufacturers drive up equipment (including remote drive up), deal drawers, and audio and video equipment related to drive up banking. Repairs or replaces damaged components of remote units.
• Troubleshoots, repairs, and replaces all components of remote, audio and video equipment. May install, configure, and support a variety of network systems and equipment for assigned projects. Performs preventative maintenance as needed. Acts as a mentor to less experienced staff by using technical knowledge, skills and experience.
• Handles moderately complex installations for the remote units such as alert systems. Installs new units with final connections, testing and training.
• Responds to moderately complex customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis. Work assignments are varied and of moderate scope and complexity and may require originality and ingenuity in some situations.
• Identifies potential project challenges, communicates to appropriate parties and assists in the development and implementation of strategies to minimize deviations from estimated costs and project deadlines.
• Inspects completed work for conformance with specifications, requirements, and manufacturer specifications. Refers only the most complex issues to higher levels.
• Estimates cost, time, and materials for replacement equipment.
• Cleans, maintains, adjusts, calibrates, and services equipment used in the performance of duties.
• Executes all work in accordance with state and local regulations, general best practices, as well as company health and safety policies and procedures. Uses strong troubleshooting skills to isolate and fix problems in malfunctioning equipment or software systems.
• Acts as "our customer s best service provider" at all times thereby ensuring Convergint is the customer s first choice for service.
• Communicates with and works with other team members consistently to improve overall operations of the Convergint Center and company. May advise management regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements.
• Keeps up to date and informed on all company policies.
• Presents a professional image of Convergint at all times in appearance and behavior.
• Performs other duties and responsibilities as requested or required.

• Working knowledge of drive up, locking and electronic systems specific to the banking…