Assistant Store Manager - Rutland, VT

Overview

Work Location: Rutland, Vermont, United States of America

Hours: 40

Pay Details: $29.75 - $44.50 USD

Line Of Business: Personal & Commercial Banking

Job Description: The Assistant Store Manager is an experienced leader who manages the day-to-day service, sales, and operational objectives in a Store location. The role is focused on leading a team to grow and deepen customer relationships by delivering TD’s model of convenience, sales and advice, and differentiating with a personalized, connected experience. This role can lead the Store with minimal direction and has the knowledge and experience to make decisions for day-to-day work on the teller line or platform.

• Leads a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary customer and colleague experience, and achievement of established performance goals.
• Provides day-to-day team leadership to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelines.
• Leads the team in overseeing the most complex or diverse sales and advice activities across multiple steps and systems with partners and complexity.
• Has knowledge and understanding of financial concepts, a broad range of products and services, and applies TD s consultative approach to deliver end-to-end customer advice (build trust with educational content, provide consultative support, and offer proactive insights and recommendations).
• Drives and reinforces advice activities/capability through coaching, oversight, and communication to ensure proactive product recommendations based on customer needs.
• Maintains knowledge of the local market, competitive offers, and economic trends to support advice recommendations.
• Handles high-risk issues and determines appropriate resolutions.
• Coaches the team on advice-giving strategies and product/service acumen; delivers end-to-end advice and tools for financial management.
• Delivers advice with the goal of helping customers achieve their goals and deepening relationships; participates in community events to promote the TD brand.
• Manages lead generation activities including self-generated leads, partner referrals, outbound outreach, and appointment hosting.

• Undergraduate degree or equivalent experience
• 2+ years experience working with customers and/or sales in any capacity or equivalent
• Supervisory or leadership experience preferred
• Strong verbal and written communication skills
• Sales and Operational Management skills
• Ability to manage competing priorities
• Previous consumer and residential lending experience preferred
• Proficient in Microsoft Office
• Knowledge of banking products and services preferred
• Demonstrated organization, interpersonal, communication and decision-making skills
• Notary License (Preferred)
• Must maintain an active registration status with NMLS upon hire to engage in conversations about loan products

• Customer Accountabilities: Creates a warm, engaging environment; actively listens and asks clarifying questions; attracts, acquires, and retains customers and referrals.
• Maintains effective scheduling to meet customer demand and compliance requirements.
• Escalates and resolves customer problems; provides guidance to help customers achieve their goals.
• Supports adherence to TD s Customer Service Strategy and regulatory requirements.

• Shareholder Accountabilities: Oversees store operations, compliance, audits, and risk management; ensures accurate documentation and timely completion of processes; participates in process improvement.

• Employee/Team Accountabilities: Leads and develops a high-performing team; aligns with TD s commitments; supports recruitment, diversity, and performance management; acts as a brand champion.

• This position falls under the definition of Loan Originator as defined under Regulation Z and related SAFE Act guidelines. Must be eligible for employment with a covered financial institution and for registration as a registered mortgage loan originator (NMLS). Requirements include satisfactory background and credit checks.

Summary:

Occasional to continuous physical activities, with sedentary work and various standing, walking, lifting, and reaching requirements as listed in the original description.

TD is a large global financial institution with a focus on customer experience. We are committed to helping colleagues grow and develop through regular leadership conversations, mentorship, and training programs. TD's vision is to be the Better Bank.

Our Total Rewards package includes base salary, incentive opportunities, health and well-being benefits, retirement programs, paid time off, banking benefits and discounts, career development, and recognition programs.

We are committed to supporting colleagues to thrive at work and at home, with ongoing…