Patient Access Center - Scheduler

About the Opportunity

Join to apply for the Patient Access Center - Scheduler role at Community Health
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Community Health is a primary care network providing nationally-recognized programs with a focus on wellness, dental, behavioral health, pediatric specialties, walk‑in Express Care, and a culture of community and quality health care that almost everyone, insured or uninsured, depends on. We have a team‑oriented, collaborative work environment for close to 400 employees at eight locations in Rutland and southern Addison counties.

As an equal opportunity employer, we offer a team‑oriented, collaborative work environment.

The Patient Access Center Specialist will provide clerical and administrative support to ensure patients are scheduled, registered, and ready to receive the care they need in a friendly, timely manner.

• Answer phone calls with excellent customer service skills.
• Schedule patients within the algorithm designed and utilize nurse triage when necessary.
• Properly scan all appropriate paperwork into the Electronic Medical Record (EMR).
• Work closely with each practice to ensure all data items are accessible and in the correct standard EMR location.
• Provide directory information to internal and external inquirers.
• Act in a professional manner at all times.
• Be knowledgeable of all departments and services available in the facility.
• Perform other duties as required.

• High school diploma required or equivalent; college degree preferred.
• Microsoft Office and Electronic Health Record skills.
• Minimum of one year experience in a healthcare setting.
• Ability to learn new skills and adapt to change quickly.
• Report to work on time and as scheduled.
• Complete work in accordance with productivity metrics.
• Provide information regarding office policy and procedure.
• Manage emergency situations calmly.
• Strong decision‑making skills.
• Interpret instructions and prepare records.
• Maintain patient confidentiality.

• Work‑life balance.
• Generous time off.
• Medical, dental, and vision insurance.
• Health savings account option.
• Robust 403(b) retirement savings plan with employer match and 100% vesting schedule.
• Comprehensive wellness program.