Duty Manager

Location: Uppingham

Duty Manager
Job Purpose

To provide all visitors to Uppingham School Sports Centre with a friendly and positive experience, through delivering effective customer service and maintaining safe and efficient facilities through supervision of all shift staff.

Your accountabilities

General

• Completing your shift in accordance with the rota and completing daily task sheets.

• Ensuring all staff fulfil their daily tasks / duties.

• Ensuring all sporting facilities and equipment are suitable for use.

• Supervise pupils and members/visitors and ensure their safety.

• Undertake regular staff training including maintaining your NPLQ.

• Adhere to all the companies’ written policies and procedures.

• Manage individually allocated areas of responsibility reporting progress to the Operations Manager and other HOD’s as required.

• Assist the Operations Manager in the training and development of Leisure Assistants and other staff.

• Manage short term rota, making sure shifts are covered when there is holiday/sickness.

• Cover breaks on a regular day to day basis in fitness and reception.

Main Duties

Customer Service

• Promote quality customer service at all times, dealing with comments and reporting more serious issues to the Centre Manager.

• Ensure all lost property is handled and recorded in line with written procedures.

• Provide information and assistance to customers or direct them to reception.

• Pupils, staff and the public are all customers of the Centre and must be recognised as such.

Facility Management

• Maintain the security of the building at all times including the opening and closing of the centre on a daily basis.

• Complete cash reconciliations with receptionists and ensuring all financial and banking procedures are followed.

• Ensure all daily tasks are completed and recorded.

• Ensure all Health & safety procedures are followed at all times.

• Completed regular checks of all building plant including pool and make adjustment as necessary.

• Carry out fire alarm testing in line with NOP.

• Respond to all emergency situations quickly and effectively.

• Follow planned maintenance programmes and report / follow up any defects.

• Play an effective role in the training of other staff members.

Sales

• Undertake and complete the membership sales process

• Promote activity schemes and sale promotions

• Compile income & expenditure reports for your allocated areas of responsibility as requested by your line manager

General

• Liaise with managers to focus on ways to improve the Centre

• You will be required to cover other departments during your working hours. (i.e. reception, fitness suite etc)

• Undertake any reasonable request as specified by the Operations Manager for which you are trained

• Respond to out of hours alarm call outs

• Put together a weekly report on given areas of responsibilities and deliver progress updates to the rest of the management team

Qualifications:

• NPLQ (Or achieve within 3 months)

• First Aid

• Desirable Fitness Instructor (level
2)

• Desirable SEQ Swim Teacher (level 1 or
2)

• Desirable Pool Plant Operator (Or achieve within 6 Months)

Skills and experience:

• Experience of working within the leisure industry

• Experience of working as part of a team

• Experience of staff supervision

• Experience of dealing with emergency situations

• Desirable to have experience of using membership information systems

• Desirable to have previous plant room management experience

Location:

Uppingham

Working hours:

40 hours per week. Rolling rota to cover the opening hours of 7am-10pm Monday to Friday, 8am-6pm Saturday & 8am-10pm Sunday along with flexi shifts which should be timed to reflect the needs of the business.
Salary: £27,934.40 per annum

Benefits

• The annual holiday entitlement is 28 working days

• Bank/Public holidays when the Centre is open are normal working days

• Payment for all Bank/Public holidays is included in the salary above

• Pension scheme Defined contribution scheme: employee contribution matched by USE Ltd by factor of two, up to 10% maximum.

• 50% contribution to premiums for the School’s private health scheme

• Free Westfield Healthcare

• Free membership of dual-use Sports Centre (£25 annual joining fee)

• Free staff…