Data Transfer Group Manager Senior Vice President

Overview

Data Transfer Group Manager - Senior Vice President (SVP) - Tampa (Hybrid)

The IMPaCT Team at Citi is at the forefront of managing critical data functions, encompassing Cross Border Data Clearance, the Enterprise Data Office, Privacy, and Records and Information Management. The Enterprise CBDC (Transfer Office) is pivotal in establishing and implementing Citi's enterprise-wide data transfer framework and operating model. We are seeking a highly experienced and dynamic Senior Vice President (SVP) to lead, build, manage, and operationalize the cross-border data transfer clearance process for a major business segment within Citi.

This role emphasizes regulatory execution, privacy expertise, process leadership, and content development, with a strong focus on automation, AI tooling, strategic communication, and data-driven insights to drive efficiency and compliance. The SVP will define and scale the enterprise data transfer framework, serve as a trusted advisor to business partners, and ensure timely and compliant execution across multiple jurisdictions and stakeholder groups.

This role is within the Data Transfers Office, focusing on delivering an exceptional and compliant experience for internal stakeholders.

This position reports directly to the Head of Citi’s Enterprise Data Transfer Function.

• Leadership & Operational Excellence
  :
  Drive and oversee cross-border data clearance activities, ensuring compliance with privacy, outsourcing, localization, and data sovereignty requirements for a significant business segment. Focus on delivering seamless, efficient, and client-centric service to internal stakeholders. Provide subject matter expertise in data transfers and related regulations, coupled with hands-on execution expertise in implementing and operationalizing complex processes and controls.
• Strategic Operating Model Development
  :
  Design, implement, and continuously optimize a scalable and efficient operating model that aligns with Citi’s global data transfer framework. Include streamlining operational processes for maximum effectiveness, enhancing the user experience, and demonstrating proactive problem-solving to anticipate and address challenges before they escalate.
• Cross-Functional Collaboration & Influence
  :
  Collaborate with global teams including legal, compliance, technology, and business units. Leverage influencing and partnership skills to drive seamless delivery and consistently meet stakeholder expectations.
• Innovation & Automation Leadership
  :
  Lead development and implementation of innovative product and automation solutions, including AI-powered decision support systems, optimized workflow platforms, and intelligent dashboards to enhance efficiency, accuracy, and service quality.
• Data Governance & Ownership
  :
  Own and maintain the business-aligned Data Transfer Register with traceability, accuracy, and audit readiness to ensure data transfer integrity.
• Data-Driven Insights & Analytics
  :
  Conduct qualitative and quantitative analyses to evaluate process performance, identify optimization opportunities, and provide actionable recommendations to senior leadership to improve the customer journey and stakeholder satisfaction.
• Advisory & Expert Guidance
  :
  Act as a trusted advisor on framework implementation, regulatory interpretation (transfers, privacy, and AI), and best operating practices. Provide proactive guidance for evolving internal needs.
• Knowledge Management & Content Creation
  :
  Produce and curate knowledge assets including playbooks, guidance documents, and FAQs to scale self-service solutions and clear communication.
• Communication & Executive Reporting
  :
  Communicate complex regulatory and process information with clarity to senior management, SMEs, and challenge functions; ensure transparency and informed decision-making across internal customers.
• Risk Management & Mitigation
  :
  Proactively review execution quality, escalate risks, and develop remediation strategies. Establish and monitor robust operational controls to protect data and support business objectives.
• AI Governance & Regulatory Change Management
  :
  Integrate AI governance principles into data transfer…