Guest and Member Services Representative

Overview

Guest and Member Services Representative — Rutherford, CA

Cakebread Cellars has an open position for you. Our story begins in 1973 with a family passionate about wine and a community of friends and partners who helped bring Cakebread Cellars to life. Our wines reflect the personalities of the vineyards and the spirit of our employees who make our wines and winery remarkable. This is a regular full time benefited position within a high performing Guest and Member Services team that provides professional and efficient sales and customer service to retail and wine club customers.

• Answer a high-volume of incoming direct sales telephone calls, operating multiple phone lines and routing calls to appropriate employees.
• Educate and schedule customers calling to make Visitor Center appointments for tastings and tours.
• Collect and take customer-direct orders and communicate with wine club members regarding regular monthly shipments.
• Perform warm sales calls by contacting current customers for sales opportunities and promotions.
• Contact retail customers and wine club members when necessary regarding credit cards, declines, cancellations, reactivations or other inquiries.
• Build complete and accurate customer records and transmit orders to shipping for final processing.
• Collaborate with fellow team members and share ideas to maintain a high level of customer service.

• College degree preferred.
• One year phone customer service experience.
• Knowledge of wines and interest in wine production.
• Strong organizational, problem-solving, and analytical skills.
• Ability to be a team player and work harmoniously with others.
• Ability to read, write, and perform simple arithmetic.
• Professional appearance, demeanor, and enthusiasm.
• Ability to work flexible schedules including evenings and weekends.
• Working knowledge of TOCK, Ship Compliant, Salesforce, Wine Shipping and Microsoft Office Suite.
• Tuesday - Saturday work availability.

• Competitive salary including profit sharing.
• Employee focused, people first environment.
• Full health care benefits options including medical, dental, and vision with a wellness and safety focus.
• 401K plan with company match.
• Vacation, sick, volunteer, and holiday pay.
• Employee discounts.
• Hybrid schedule (3 days on-site).

Cakebread Cellars is committed to attracting and retaining a diverse staff. We will respect your experiences, perspectives, and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

For more information, visit our careers site. This description reflects the roles and responsibilities for the Guest and Member Services Representative position and may be updated as needed.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, disability, or any other status protected by applicable law.