Co manager,Management,Operations Manager Job Ruston area,Louisiana USA,Management

Ruston, LA

Statement of

Purpose:

The Co-Manager is responsible for hiring, training, and developing the store crew. They assist the unit manager in operating and maintaining the store to maximize profitability and customer satisfaction.

ACCOUNTABILITIES:

Sales and Profits:

Builds sales by promoting customer satisfaction.

Manages costs by monitoring crew prep, production, and procedures execution.

Tracks waste levels by using established procedures and monitoring crew activities.

Communicates sales and profit issues to the unit manager.

Assists in executing store sales and profit plans.

Monitors food costs to prevent waste and theft.

Staffing:

Hires, trains, and terminates crew members for adequate coverage.

Utilizes W.O.T.C.

Monitors crew turnover and recommends improvements.

Quality:

Monitors product quality through customer interactions and performance management.

Service:

Ensures efficient service times.

Trains crew to respond promptly and courteously to customers.

Encourages feedback to gauge customer satisfaction.

Cleanliness:

Trains crew to maintain cleanliness.

Follows the store cleaning plan.

Training:

Trains crew on new products and processes.

Assists in training new managers.

Cross-trains crew for coverage efficiency.

Controls:

Follows flowcharts to meet prep and production goals.

Monitors inventory and maintains security.

Follows store priorities and standards.

Manages shift to Q.S.C. level of 80% or better.

Policies and Procedures:

Follows operational and safety procedures.

Reports accidents and maintains compliance.

Administration:

Performs required administrative duties.

Maintenance:

Follows maintenance programs and reports issues.

Employee Relations:

Manages performance issues and promotes retention.

Performance Management:

Addresses performance problems and conducts reviews.

EMPLOYMENT STANDARDS:

Knowledge:

Wendy's operating systems, policies, supervisory practices, and training programs.

Education:

College degree or equivalent experience.

Experience:

1 year in restaurant operations.

Other:

Standing for long periods, valid driver’s license, physical inspections, lifting up to 50 lbs, working in hot/cold environments.

About Us

As a leading Wendy’s franchisee, we are committed to exceeding customer expectations with quality food and service. We focus on upgrading facilities, using advanced technology, and employing a trained workforce dedicated to delivering world-class service. We honor Dave Thomas’s legacy by using premium ingredients and serving freshly made food.

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Job Posting Language

Co manager, Management, Operations Manager