Warranty Clerk

Job Description:

Ford Warranty Administrator

Location: Jim Taylor Ford Lincoln Dealership

Jim Taylor Ford Lincoln is seeking a detail-oriented and highly organized Ford Warranty Administrator to manage and process all manufacturer warranty and extended service contract claims. This role is critical to ensuring accurate reimbursement, compliance with Ford Motor Company policies, and smooth communication between the service department, technicians, and manufacturer representatives.

The ideal candidate demonstrates strong administrative skills, attention to detail, and a working knowledge of Ford warranty procedures.

• Process, submit, track, and reconcile all Ford warranty and extended service contract claims in a timely and accurate manner

• Ensure warranty claims comply with Ford Motor Company policies, procedures, and time requirements

• Review repair orders for accuracy, completeness, proper documentation, and technician coding prior to claim submission

• Follow up on rejected, short-paid, or pending claims and resolve discrepancies promptly

• Post warranty credits and reconcile warranty schedules with accounting

• Maintain accurate records of warranty claims, audits, and supporting documentation

• Monitor warranty receivables and report aging balances to management

• Assist service advisors and technicians with warranty-related questions and documentation requirements

• Prepare and support dealership warranty audits and factory reviews

• Stay current with Ford warranty policy updates, bulletins, and system changes

• Communicate professionally with Ford representatives as needed

• Maintain confidentiality of employee and customer information

• Previous experience as a Warranty Administrator (Ford experience preferred)

• Strong knowledge of dealership service operations and warranty processes

• Proficiency with dealership management systems and Ford warranty platforms

• Excellent attention to detail and organizational skills

• Ability to meet deadlines and manage multiple claims simultaneously

• Strong written and verbal communication skills

• Proficient in Microsoft Office (Excel, Word, Outlook)

• Ability to work independently and collaboratively in a fast-paced environment

• High level of integrity and accountability

• Accuracy and compliance

• Time management

• Problem-solving

• Professional communication

• Team collaboration

• Continuous learning

Jim Taylor Ford Lincoln offers a competitive benefits package, which may include:

• Competitive compensation based on experience

• Medical, dental, and vision insurance

• 401(k) retirement plan with company match

• Paid time off and paid holidays

• Employee discounts on vehicle purchases and service

• Ongoing training and professional development

• Stable, family-oriented work environment

• Office-based role within the service department

• Regular interaction with service advisors, technicians, accounting staff, and management

• Standard dealership business hours

Jim Taylor Ford Lincoln is an equal opportunity employer and values integrity, teamwork, and dedication to excellence. We are proud to be part of the Jim Taylor Auto Group and committed to supporting our employees’ success.