Field Technician - Junior

Applications are invited for the Field Technician - Junior position to be based in Rustenburg or Koster, North West.

The Field Technician Junior’s main duty will be to oversee and lead installations/repairs on Wireless or Fibre networks, focusing on standard home or small basic business installations, repairs and surveys.

• Follow set SOP’s and procedures.
• Work closely with a Team Leader and Scheduler.
• Maintain project and safety documentation.
• Accurate reporting and updates on work done.
• Ensure all relevant stock is available for the scheduled work.
• Keep equipment well maintained.
• Adhere to all Health and Safety procedures.
• Complete all SHER and OHS required documentation.
• Fibre troubleshooting: splicing, testing and dome management.
• Wireless troubleshooting: signal testing on CPEs, access points and bandwidth capacity.
• Basic network troubleshooting: IP conflicts, firewall issues and routing issues.
• Installation of VoIP systems.
• Provide excellent customer service.
• Work overtime, weekends or on emergency call‑outs as required.
• Work at heights: house roofs, telephone/gum poles or large buildings.
• Work in crawl and small spaces for installation purposes.

• Receive daily job cards for new installations.
• Reference job cards for the correct stock needed for the installation.
• Confirm clients’ needs are met as indicated on job cards and update Sales or Technical Department to adjust the quote.
• Install fibre and wireless CPEs.
• Run internal and external cable – both fibre and network cables.
• Communicate with the Installation Team Leader to confirm the RF signal is as required on LOS.
• Communicate with the Installation Team Leader to confirm the fibre signal is as required and colour allocations are correct.
• Set up basic access points and network configurations.
• Confirm the client’s existing equipment is still working and that the client verifies everything works as it should.
• Upgrade all equipment firmware, clean up and take photos for quality control.
• Follow quality control with your team leader for confirmation once the installation has been completed.
• Complete the installation job card with equipment used, related technical information and photos.
• Inspect the site for possible future problems, take photos and update accordingly.
• Update the ticket with all relevant work done for job card completion and invoicing.

• Confirm issues with client as described on the ticket.
• Troubleshoot fast and sufficiently.
• Identify problems causing fibre or wireless performance issues and determine solutions.
• Communicate cost implications involved with the repair, if any.
• Have knowledge of products and pricing.
• Resolve the issue on site or replace the necessary equipment.
• Confirm with client that the repair has been completed and that the client has tested.
• Ensure the client is satisfied with the work that has been done.
• Follow quality control with your team leader for confirmation once the repair has been completed.
• Inspect the site for possible future problems, take photos and update accordingly.
• Update the ticket with all relevant work done for job card completion and invoicing.

• Remove relevant equipment and clean up.
• Complete the recovery job card with equipment removed.

• 1 year of fibre optic splicing experience.
• 1 year of RF/wireless experience.
• Knowledge of network structures and crimping.
• Previous IT industry experience is advantageous.
• Basic computer skills.
• Customer service experience.
• Basic networking considered an asset.
• Technical training considered an asset – electronics, IT, networking, VoIP, IP cameras etc.
• Experience using FO troubleshooting tools (OTDR, mass fusion splicing, etc.).
• Driver’s license.
• Clean driving record.
• Good analytical and problem‑solving skills.
• Effective planning skills.
• Leadership skills.
• Good working knowledge of hand and power tools used in this position.
• Proficient in fibre cable termination with connectors.
• Well versed in fusion splicing machine technique.
• Strong manual dexterity and hand‑eye coordination.
• Ability to work neatly and accurately.
• Technically minded.
• Ability to work in a physically demanding environment,…