Sales & Marketing - Customer Service Representative

Job Description

Taber Extrusions Russellville, AR is a diverse manufacturer of extruded aluminum products with a successful history of over 50 years in the Russellville community. Taber is seeking a Customer Service Representative to join our Team Taber and grow with us. Our Customer Service Representatives are the lifeblood of our Sales Operation, handling RFQs, Purchase Orders and Claims, and working closely with internal and external stakeholders as well as within the Taber Sales Organization to deliver the extrusions our customers need.

Processes RFQs, orders, and claims and interacts with internal and external stakeholders by performing the following duties.

• Effectively communicates by email or phone to the customer any pricing or production concerns, delays in shipments, or possible shortages of material.
• Writes or types order forms, or enters data into computer, to determine total cost of customer.
• Records or files copy of orders received according to expected delivery date.
• Sends credit applications to customers.
• Routes orders to departments for filling and follows up on orders to ensure delivery by specified dates.
• Assists Sales Manager and Inside Sales Representatives with various other tasks as assigned.
• Answers the telephone and directs calls to the appropriate person.
• Departmental filing and other clerical duties as assigned.
• Must be willing to be a team leader and assist the Department Manager as needed.

• Ability to utilize Microsoft Office with strong emphasis in Excel and work within the company ERP system.
• Must possess strong math skills.
• Uses positive people skills to develop a respectful and responsive relationship with customers.
• Demonstrates ethical and professional behavior that includes trustworthiness and individual integrity.
• Demonstrates basic business acumen.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Uses positive people skills to develop a respectful and responsive relationship with customers. Demonstrates ethical and professional behavior that includes trustworthiness and individual integrity.

• BA or BS in related field, or 5 years of equivalent experience in a manufacturing environment or related field.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, religion, gender, gender identity, sexual orientation, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.