Facilities & Logistics Operations Specialist

The Service Delivery Specialist is responsible for the secure, compliant, and efficient handling and storage of regulated research, development, and scientific assets. This role combines facilities and transport coordination with broader service delivery responsibilities within the archive operation.

The role is split between facilities management and transport coordination, including the collection and return of client archive materials, maintenance of company buildings and equipment, and upkeep of environmental and safety systems. As business needs allow, this person will also support wider service delivery operations within the archive, including material handling, inventory management, and client service fulfilment.

This role requires a high degree of accuracy and attention to detail and is critical to maintaining the chain of custody for client materials, ranging from palletised ambient storage items to temperature-sensitive samples. The ideal candidate will uphold strict regulatory requirements, leverage technology for accurate documentation, and ensure safe and efficient service delivery. Driving company vehicles for material collections and deliveries is a regular requirement of this role.

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Responsible for the collection and return of archive material to and from client premises or their designated locations using company transport.
• Responsible for the maintenance and upkeep of all company buildings, equipment, and vehicles, including scheduling and overseeing servicing, MOT, and related requirements.
• Perform testing of fire and intruder alarm systems on a weekly and monthly basis and document results. Any alarm failures must be brought to the immediate attention of the UK Site Leader.
• Coordinate and oversee service providers to ensure all services are effective in terms of work delivered and timely completion and documentation of that service. Liaise with suppliers and utility companies to obtain quotations for facility contracts.
• Maintain and operate the archive facility in accordance with company SOPs. This includes but is not limited to:
• Maintaining the archive facility and its operation in accordance with Company Policies and Procedures
• Monitoring archive environmental conditions and maintaining records, producing weekly data and monthly reports
• Maintaining standards required within and outside the archive facilities
• Maintaining a clean, tidy, and safe working environment

• Support the wider service delivery team in the handling, storage, transfer, and retrieval of regulated client materials, including palletised ambient storage items and temperature-sensitive samples.
• Maintain accurate and compliant inventory records using GXP Storage's regulated material management system (GXP-Guardian), including handheld electronic devices and barcode scanners.
• Assist with inbound and outbound client material requests, ensuring fulfilment is completed accurately and in line with client expectations and company procedures.
• Ensure the confidentiality of client information and all services provided.

• Follow and comply with GxP regulatory requirements, including Good Clinical Practice (GCP), Good Laboratory Practice (GLP), Good Manufacturing Practice (GMP), and/or Good Clinical Laboratory Practice (GCLP) as applicable.
• Uphold strict chain-of-custody requirements for all client materials, ensuring safe handling and storage in accordance with GXP Storage Policies and Standard Operating Procedures.
• Participate in and support audit activities and regulatory inspections as required.

• Attend and complete ongoing training for documented competency in all aspects of the role, including equipment operation, GxP compliance, and service delivery procedures.
• Once trained and competent, assist in training and mentoring other team members in service delivery roles as appropriate.
• Contribute to process improvements in systems and procedures and actively promote ideas and recommendations that would improve efficiency and effectiveness.

• Participate in the emergency response duty rotation alongside other designated UK team members.
• Candidates must be able to respond to site within 60 minutes from their home address. A location within reasonable distance of Rushden and Northampton is a condition of this role.
• Duties include responding to temperature alarms and equipment failures, addressing security or facility-related emergencies, conducting necessary on-site assessments, and coordinating with emergency services when required.
• Full details of compensation and responsibilities are set out in the UK Emergency Response Duty Practice.

• Prior experience in facilities coordination, transport coordination, warehouse operations, or a related operational role.
• Strong literacy…