Field Applications Manager EMEA

Be a part of a global team where what we do matters! At Epredia, we recognize that our talented employees are vital to our success. Our team is dedicated, our work is rewarding – both personally and professionally – because what we do matters.  We seek talented individuals who will contribute to and thrive in our collaborative, diverse, fast-paced environment while demonstrating a commitment to our core values, People, Customer, Results, Continuous Learning, and Innovation.

** People** – We win as a team.
** Customer** – We deliver customer-centric solutions.
** Continuous Learning** – We learn and always aim to be better.
** Innovation** – We innovate every day.
** Results** – Results matter for all of us.
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* Job title:

** Field Applications Manager EMEA
** About the opportunity**:
Epredia is expanding its EMEA team, and we are now looking for a Field Applications Manager EMEA to support our growing customer  this role you will lead on-site application support for advanced diagnostic automation systems used in hospitals and private laboratories.

You will guide and develop a team responsible for installations, technical training, troubleshooting and post-installation support. You will also oversee escalations, drive performance metrics and ensure consistently high customer satisfaction across the region. Working closely with Product Management and R&D, you will help validate new solutions and keep product knowledge current.

It is a
** dual international role
** combining leadership of onsite application support teams with direct coverage of the Bavaria and Baden-Württemberg region.
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* What You Will Do:

**** Team Management
*** Lead on-site applications support teams for complex, fully integrated diagnostic automation systems, ensuring high-quality service delivery in hospitals and private laboratories.
* Direct teams in executing installations, network interfacing and post‑installation support for Core Histology instrumentation, software, peripherals and consumables.
* Manage escalations for critical or complex support cases, providing expert guidance to drive timely resolution and maintain customer satisfaction.
* Build, track and manage team performance metrics (response time, first‑visit fix, resolution time), ensuring continuous improvement and customer‑focused outcomes.
** Operational Responsibilities
*** Execute instrument installations, demos, customer training and technical product support for Anatomical Pathology instrumentation and consumables across the assigned territory.
* Handle product replacement requests, document and follow up on discrepancies/complaints, prepare required work orders, and provide periodic trend and improvement reports to management.
* Support product management and R&D by validating new products, maintaining up-to-date technical knowledge, contributing to revenue opportunities and ensuring customers receive accurate product information.
** Skills &

Qualifications:

*** Bachelor’s degree or higher in Biological Sciences (histology, chemistry, microbiology or related fields) with HT or HTL certification and 3–5 years of clinical laboratory experience is required.
* Solid understanding of end-to-end histology laboratory workflows is required.
* Proven ability to lead and develop teams diagnosing and resolving issues on complex electronic and mechanical laboratory instrumentation is required.
* Strong customer-facing communication skills with excellent problem solving, troubleshooting and organizational skills, capability of working independently in the field and managing complex schedules with urgency and professionalism
* Excellent interpersonal, presentation and technical writing skills; proficient in Microsoft Word, Excel and PowerPoint.
* Willingness to travel domestically and internationally up to 75 percent, including short-notice trips for urgent customer needs.
* Clean driving licence is required.
* Minimum of 2 years working experience in information technology field preferably in a clinical or biosciences environment is an advantage.
** Benefits:
*** Company Car
* Performance related bonus
* Generous Annual leave
* Collective health insurance
* Pension scheme with an employer…