MI Analyst

Role Overview

DCBL is a highly successful, data‑driven organisation operating at scale across debt recovery, litigation, and enforcement services. As part of our continued growth, we are seeking a skilled and commercially aware MI Analyst to join our expanding MI & Analytics function.

Location: Office‑Based, Runcorn

Reporting to: MI Manager

This role reports directly to the MI Manager and is a delivery‑focused position, responsible for producing high‑quality management information, analysis, and insight to support operational, financial, and strategic decision‑making across the Group. The MI Analyst will translate data into clear, actionable insight while working within frameworks, priorities, and standards set by the MI Manager.

• Deliver accurate, timely, and insightful MI to support business performance.
• Enable stakeholders to better understand drivers of performance through clear reporting and analysis.
• Support the MI Manager in ongoing development, automation, and improvement of MI capability.
• Contribute to a consistent, scalable MI framework across DCBL and DCB Legal.

• Produce regular and ad‑hoc MI reports across operational, financial, and strategic metrics.
• Extract, manipulate, and analyse large datasets from multiple internal systems.
• Build and maintain reports and dashboards using SQL, SSRS, Power BI, and Excel.
• Ensure data accuracy, consistency, and integrity across all MI outputs.

• Identify trends, variances, and performance drivers, clearly articulating insights to stakeholders.
• Provide commentary and analysis to support decision‑making and performance improvement.
• Support deep‑dive analysis requests commissioned by the MI Manager or senior stakeholders.

• Work closely with operational, finance, strategy, and technology teams to understand reporting requirements.
• Present MI outputs in a clear, concise, and audience‑appropriate manner.
• Support stakeholders in interpreting reports and understanding performance data.

• Support the MI Manager in standardising and automating MI outputs.
• Assist in identifying data gaps, quality issues, and opportunities to enhance reporting capability.
• Provide UAT support for data, reporting, and system changes impacting MI.
• Contribute to documentation and knowledge sharing within the MI function.

• Support the development and maturity of the MI function under the direction of the MI Manager.
• Provide guidance and informal coaching to MI consumers on use of reports and tools.
• Act as a reliable delivery resource within agreed priorities and workloads.

• Strong SQL experience, including querying and report writing.
• Experience building reports using SSRS and Power BI.
• Advanced Excel skills.
• Proven experience working with high‑volume and financial datasets.
• Strong analytical skills with the ability to translate data into insight.
• Clear and confident communication skills, with the ability to tailor outputs to different audiences.
• Strong attention to detail and data accuracy.

• Experience supporting MI or BI functions within complex or high‑volume environments.
• Exposure to report automation and standardisation initiatives.
• Experience supporting UAT or system changes affecting reporting.
• Previous experience training or supporting users in MI tools.
• Previous experience with debt recovery, litigation or financial services.

• Salary: £36,000 - £46,000 per annum (dependent on experience)
• Monday - Friday (36.5 hours per week)
• Early finish Fridays
• Dress Down Fridays
• 30 days holiday (including Bank Holidays)
• Employer‑contributed pension (post‑qualification period)
• Employee Assistance Programme
• Newly refurbished offices
• Free parking and Mersey Gateway bridge pass
• Free tea, coffee, and monthly lunch
• Career development and progression opportunities within a growing MI function