Digital & Transformation Manager

Thisrole provides a unique opportunity to drive digital advancement in Hillingdonprimary care, supporting seamless patient journeys across GP practices,community services (CNWL), and acute care (Hillingdon Hospitals NHS Foundation Trust). If you are enthusiastic about transformation and integrated digital solutions, we encourage you to apply.

The Digital Transformation Manager will lead digital initiatives to modernise primary care services across Hillingdon's Primary Care Networks (PCNs) and GP practices, promoting integrated care delivery. The role emphasises enhancing patient access, optimising workflows, and fostering collaboration across the health and care system to improve efficiency, patient outcomes, and population health management in alignment with NHS England'sdigital priorities and North West London ICS objectives.

The Confederation, Hillingdon

CIC works with General Practice and other healthcare providers to deliver itsvision for Hillingdon to deliver the best primary care outcomes for patients in the whole of London. We are a not-for-profit community interest company. The Confederation works to develop and support individual GP practices, PCNs and Neighbourhoods and their changing needs. We deliver excellent clinical services ourselves both at scale and complementary to General Practice.

We are the provider representative voice for local

General Practice into the wider NHS and other Partners. We are of theNHS but independent, innovative and transformational.

The Confederation determines to develop as an attractive place to work, providing rewarding roles and opportunities to grow in order to attract and retain great staff that in turn delivers our vision.

Our Values

• We work together to make a difference for patients
• We care enough to go the extra mile
• We support, trust, and empower
• We sincerely value each other
• We support primary care to own its destiny

• Leadthe planning, deployment, rollout, and optimisation of digital transformation projects in Hillingdon primary care, with a focus on seamless integration anduser adoption.
• Support the deployment and ongoing PCN-level implementation of Blinx PACO (Patient andCare Optimiser), a cloud-based platform for online consultations, triage,patient communications, appointment management, and analytics.
• Provide support to PCNs and practices in using EMIS Web, including system configuration, troubleshooting, and promoting adoption to reduce administrative burdens and enhance patient access.
• Work across stakeholders to enable cross-working and integrated care, including collaboration with Central and North West London NHS Foundation Trust (CNWL) for community and mental health services, and The Hillingdon Hospitals NHSFoundation Trust for acute care pathways and being the digital lead into the ICB and national teams as and when needed
• Support
  
  NHS App integration and rollout with Blinx PACO, ensuring patients can seamlessly link to online consultations and digital services via the NHS App asthe primary digital front door.
• Drive change management, stakeholder engagement (including clinicians, practice managers, PCN leads, and partner organisations), benefits realisation, and mitigation of adoption barriers.
• Monitor project deliverables, risks, and KPIs, such as improved patient engagement,reduced demand on traditional channels, and better proactive care.
• Identify opportunities for digital innovation, including automation, total triage,neighbourhood team integration, and interoperability with existing systems.
• Support the research team to undertake complex searches as and when required and support in the digital development within the research function
• Ensure adherence to NHS data security, information governance (including GDPR), cybersecurity, and accessibility standards.
• Contribute to resource planning,procurement, and reporting on digital initiatives.

• Innovative mindset with a passion for leveraging technology to enhance patient care and system integration
• Adaptable and resilient in a dynamic NHS environment.
• Strong commitment to equality, diversity, inclusion, and collaborative cross-organisational…