Database and Communications Officer

Maintain & update records on St Helen’s CONNECT

Perform regular data management tasks, including deduplication, standardisation, imports/exports, and quality checks.

Generate accurate reports, lists, and segmentation for communications, events, fundraising, and stewardship activity.

Manage database automated processes and system integrations as needed.

Monitor and troubleshoot issues on the Toucan Tech platform, liaising with the provider for technical support.

Track and report participation metrics for events, campaigns, website traffic, and engagement within CONNECT.

Comparison with iSAMS reports to ensure accuracy between platforms.

Support the development team with data analysis to inform strategy, forecasting, and decision-making.

Support the development team with prospect identification and research.

Create and schedule communications, including emails & event invitations, sent through CONNECT

Manage website content on St Helen’s CONNECT, ensuring pages, news posts, and resources are accurate and engaging.

Coordinate social media content for alumnae channels; track engagement and audience growth.

Use analytics to evaluate communications performance and recommend improvements.