Collectibles Exceptions & Logistics Processor

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade authenticate vault and sell millions of record-setting collectibles all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible coins trading cards Funko Pops! video games event tickets autographs and memorabilia. Our subsidiaries include PSA PCGS SGC and Card Ladder.

Since our founding in 1986 we have graded and authenticated millions of items. We employ more than 1900 people across our headquarters in Santa Ana and offices in Jersey City Tokyo Shanghai Hong Kong Toronto Guadalajara Dallas and Paris.

Location :
Ruislip Middlesex UK

Reports To :
Authentication Guarantee Supervisor

Employment Type

:
Full-time Contracted Position through an Employer of Record (EOR)

Compensation :
The reasonable estimated hourly rate for this position is 12.25. Actual compensation varies based on a variety of non-discriminatory factors including location job level prior experience and skill set.

The Collectibles Exception Processor plays a critical role in upholding our commitment to collectors by managing exceptions and logistical challenges within our eBay operations workflow. The core purpose of this position is to ensure that every item receives the careful attention it deserves resolving issues efficiently while maintaining the highest standards of accuracy and integrity that our customers trust us to deliver.

• Investigate and resolve exceptions in the processing workflow with meticulous attention to detail including discrepancies damaged items and incorrect submissions
• Apply our principle of sweating the small stuff to ensure accuracy and consistency in every resolution as trust is our brand and we must always get it right
• Coordinate with internal teams and eBay GCX to address and rectify operational issues always working backwards from the collectors needs
• Communicate effectively with eBay GCX regarding exception status and resolution timelines ensuring transparency and keeping the collectors best interests at the forefront of every decision
• Manage logistics coordination for special handling requirements and non-standard shipments treating each item with the care and respect it deserves
• Handle delicate and valuable items with the understanding that our customers are trusting us with their most prized possessions regardless of monetary value- be efficient in your work but never rush
• Maintain accurate records of all exceptions and resolutions in company systems ensuring consistency and reliability throughout the process
• Ensure compliance with security procedures for high-value items demonstrating the honesty and ethical standards that define our brand
• Identify patterns in exceptions and flag appropriately to help improve processes and support continuous learning across the team
• Support general operations tasks during peak periods as required collaborating effectively with colleagues Demonstrate willingness to participate in mandatory cross-training across multiple operational roles investing in your own development and contributing to a culture of growth
• Work collaboratively with team members and cross-functional partners always assuming positive intent
• Provide and receive feedback constructively and respectfully fostering an environment where everyone can thrive

• Strong problem-solving and analytical skills to investigate and resolve complex exceptions
• Excellent attention to detail and organisational abilities essential for getting it right every time
• Effective written and verbal communication skills to coordinate with internal teams and external partners
• Ability to work independently and as part of a team bringing out the best in everyone
• Proficiency with computer systems and willingness to learn new software as we continuously improve
• Demonstrated ability to handle delicate and valuable items with care and respect
• Previous experience in logistics operations or customer service
• Familiarity with collectables or trading cards
• Experience with eBay or e-commerce platforms

This role primarily operates within a warehouse environment which may include adjacent office spaces.

May require standing for extended periods

Manual handling of packages and items

Working with high-value inventory requiring security protocols

Opportunity to work with high-value collectibles in a rapidly growing industry and contribute to the passion of collectors worldwide

Professional development and cross-training opportunities as part of our commitment to Bringing Out the Best in Everyone

Culture of continuous learning where feedback is encouraged and diverse perspectives are valued

Inclusive and supportive workplace where…